Overview
Most connection problems come from the server address, an expired sign-in, or signing in with a different account from the one you use in the dashboard. Work through the problem that matches what you see.Problems and Fixes
No sign-in page opens, or no 9Pic AI tools appear
No sign-in page opens, or no 9Pic AI tools appear
- Check the address is exactly
https://mcp.9pic.ai/mcp, including/mcpat the end. - Remove the connector and add it again.
- Make sure you chose sign-in (OAuth) and not an API key or custom header.
- In Claude and some other apps, check that 9Pic AI is switched on for the current chat.
The assistant says no 9Pic account is linked
The assistant says no 9Pic account is linked
You signed in with an account that is not a 9Pic dashboard account. Disconnect, reconnect and sign in with the same account you use at admin.9pic.ai. If you do not have one yet, create an account first.
The assistant cannot see an organisation
The assistant cannot see an organisation
You can only reach organisations where you are an active team member. If you were invited, accept the invitation in the dashboard first. Ask an admin of that organisation to check your role on the Team page.
The assistant asks me to reconnect and grant permissions
The assistant asks me to reconnect and grant permissions
Your connection is missing a permission the action needs, for example analytics. Disconnect 9Pic AI, connect again and approve every permission on the 9Pic sign-in page.
My connection expired
My connection expired
Reconnect 9Pic AI from your assistant’s connector settings and sign in again. In Claude Code run
/mcp, in Codex run codex mcp login 9pic-ai, and in Gemini CLI run /mcp auth 9pic-ai.Processing was refused because of credits
Processing was refused because of credits
The organisation does not have enough credits for the number of photos. Ask for a smaller preview, or add credits in the dashboard. See Credits. The assistant cannot buy credits for you.
Analytics are empty or partial
Analytics are empty or partial
Engagement analytics need the Pro plan or above, and some dates may not have data yet. The assistant reports unavailable dates instead of showing zero.
An import or processing job looks stuck
An import or processing job looks stuck
Ask the assistant to check the job status. Large imports and processing jobs run in the background and can take a while. You can also follow progress on the event’s Photos page in the dashboard.
My app says it could not register a client
My app says it could not register a client
9Pic AI accepts apps that identify themselves with a client metadata document. Dynamic client registration is not offered. Update your app to its latest version, and if it still fails, contact support with the app name and version.
Opening the address in a browser shows an error
Opening the address in a browser shows an error
That is expected.
https://mcp.9pic.ai/mcp only answers AI apps.Still Stuck?
Email support@9pic.ai with:- The assistant you use (for example ChatGPT, Claude or Grok) and its version
- The time of the request, with your time zone
- What you asked and what the assistant replied
AI Assistants (MCP)
Setup steps for every supported assistant.
Tools and Safeguards
What each tool does and when the assistant asks first.