Overview
The Transactions tab shows how your event’s checkout is performing — top-line revenue, order counts, and a searchable table of every purchase. Click any row to open the order detail page.Summary Cards
Transaction table
Each row shows:
Click a row (or press Enter while focused) to open that order’s detail page.
Filters and export
Filter the table with:- Search — buyer name, email, order number, payment ID, or sale phase
- Status — Completed, Pending, Initiated, Failed, Abandoned, Refunded, or Unknown
- Gateway — any gateway that appears in the data
Amounts display in each order’s own currency (set by the package and gateway used). Paid and created timestamps show in your local time.
Common Questions
No transactions are showing.
No transactions are showing.
Either checkout hasn’t made a sale yet, or your filters are too narrow. Reset Status and Gateway to All and clear the search box.
How are refunds handled?
How are refunds handled?
Refunds are processed through your payment gateway and reflected in the transaction’s status. Contact support@9pic.ai if you need help reconciling an order.
Does CSV export include filtered rows only?
Does CSV export include filtered rows only?
Yes. Download CSV exports whatever is visible after your current search and filter settings.
Next Steps
Order detail
Buyer info, photos, resend email, and downloads.
Checkout Configuration
Adjust packages and pricing.
Analytics
Engagement and usage metrics for the event.