Overview
The Transactions tab shows how your event’s checkout is performing — top-line revenue, order counts, and a searchable table of every purchase.Summary Cards
| Card | What it shows |
|---|---|
| Gross Revenue | Total revenue, plus the average order value |
| Completed | Count of completed orders, against total orders |
| Pending / Failed | Pending orders, plus failed or refunded counts |
| Gateway split | Order counts broken down by payment gateway |
Transaction Table
Below the summary, every transaction is listed with the buyer, status, item count, gateway, amount, order number, and created date. Filter the table with:- Search — buyer name, email, user ID, or order number.
- Status — Completed, Pending, Initiated, Failed, Abandoned, Refunded, or Unknown.
- Gateway — any gateway that appears in the data.
Amounts display in each order’s own currency (set by the gateway used). Paid and created timestamps show in your local time.
Common Questions
No transactions are showing.
No transactions are showing.
Either checkout hasn’t made a sale yet, or your filters are too narrow. Reset Status and Gateway to All and clear the search box.
How are refunds handled?
How are refunds handled?
Refunds are processed through your payment gateway and reflected in the transaction’s status. Contact support@9pic.ai if you need help reconciling an order.
Next Steps
Checkout Configuration
Adjust plans and pricing.
Analytics
Engagement and usage metrics for the event.