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Symptoms

  • Bib search returns no results.
  • Name search returns no results.
  • Selfie search does not find matches.

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Quick Checks

  1. Confirm photos are synced and processed — participants can only search what’s been processed.
  2. Confirm the right search methods are enabled in 9Pic Photo → Configuration.
  3. For races, confirm bib (and name) search is enabled and the bib detection range covers your numbers.

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Fix Steps

1

Open Configuration

Open your event and go to 9Pic Photo → Configuration.
2

Enable the right search methods

Turn on Selfie Search and, for races, Bib Search. Name Search is an add-on under Bib Search and needs a bib-to-name CSV.
3

Save your changes

Configuration changes are staged — click Save in the footer. The dashboard warns you if you try to leave with unsaved changes.
4

Widen bib detection if needed

If some bibs aren’t found, open the bib detection settings and widen the digit range or add explicit ranges. Re-process if you changed detection after importing.
Bib and name search are offered when the event type is Endurance Sports. See Create an event for choosing the event type.

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Next Steps

Photo Configuration

Search methods, bib detection, and the bib-to-name CSV.

Photo Overview

Confirm sync and processing status.