Overview
Credits are used for photo processing operations in your organisation. The Credits area shows your available balance, recent usage, payment records, billing details, and subscription status.Credits belong to the selected organisation, not to a single event. If you manage more than one organisation, check that the correct organisation is selected in the sidebar before purchasing or reviewing credits.
The Credits Area
The Credits area has three sub-tabs:| Tab | URL | What it covers |
|---|---|---|
| Credits | /credits | Balance, monthly usage summary, credit usage and purchase tables. |
| Billing & Transactions | /credits/billing | Billing details, payment history, invoice downloads. |
| Subscription | /credits/subscription | Current plan label, expiry date, plan status. |
/credits/purchase and is described below.
You can click Credits in the sidebar to land on the Credits tab, or click Add Credit / Upgrade in the sidebar to go directly to the purchase flow.
Credits Tab
The Credits tab is the main overview page. From top to bottom you’ll see:- Available Credits — your current balance.
- Cost per Credit — only shown when pricing is configured for your organisation (the dashboard shows the value when
cost_per_creditis set and greater than zero). Click Show to reveal it and Hide to mask it again. - Purchase Credits — opens the purchase flow.
- Billing & Transactions — opens the Billing & Transactions tab.
- Monthly Usage Summary — credit usage for the current month and the previous three months. The numbers come from the backend monthly aggregation when available, with a client-side fallback that sums usage transactions per month.
- Credit Usage — usage transactions (negative deltas). Columns include the transaction type badge, the credit change, event name (linked to the event when present), event ID, user email (or System), and date.
- Purchase History — credit additions (positive deltas) such as purchases, free credits, admin grants, or refunds.
The Add Credits button shown next to Available Credits is for 9Pic staff only. Customers should use Purchase Credits to buy credits or update a subscription.
Transaction Types
The transaction type badge on each row is one of:| Type | When it appears |
|---|---|
| Usage | Credits were spent on a processing operation. The label is replaced by Photo Processing for event_photo_indexing usage or AI Image Rotation for ai_image_rotation usage. |
| Purchase | Credits were bought through the purchase flow. |
| Admin Grant | 9Pic staff manually added credits to your organisation. |
| Free Credits | Credits granted as part of a trial or promotion. |
| Refund | Credits were reversed after a refund. |
Cross-link
Fair Usage Policy
How 9Pic applies usage limits to credits and photo processing. Read this before buying large credit packs.
Buy Credits or Upgrade
The purchase flow opens at/credits/purchase and is a four-step wizard: Plan → Credits → Review → Payment.
Choose a plan
Pick one of the plan options below. The options shown depend on whether your organisation already has a subscription.
Choose credits or amount
For credit purchases, enter the number of credits. For pay-as-you-go credit purchases the minimum is 1,000 credits. Pro subscription purchases allow 0 additional credits if you only need the included plan credits.
Accept the Refund Policy
Tick the Refund Policy checkbox. The link points at 9pic.ai/refund-policy. The payment button stays disabled until you accept.
Plan Options
| Option | Use it for |
|---|---|
| Pro Subscription | Annual subscription that includes credits. Shown when your organisation is not already subscribed. |
| Add Credits | Buy credits without changing your plan. Shown to already-subscribed organisations and as the credit-only option to others. |
| Custom Payment | Record a payment without adding credits or changing the subscription. Use only when instructed by the 9Pic team. |
| Enterprise | Custom pricing for large organisations. The option is disabled inline and opens the contact page instead of a self-serve checkout. |
Billing & Transactions Tab
Open Credits → Billing & Transactions to manage invoice details and review payment history.Billing Details
Enter business details
Enter the company or business name, billing email, address, phone, and tax details. Add a shipping address if it differs from the billing address.
Payment Transactions and Invoices
The Billing & Transactions page lists payment records with payment ID, status, gateway, amount, date, and actions.| Status | Meaning |
|---|---|
| Completed | Payment was confirmed. |
| Pending | Payment is still being checked. |
| Failed | Payment did not complete. |
| Abandoned | Checkout was opened but not completed. |
| Action | When it appears |
|---|---|
| Details | Always — opens a side sheet with the full payment record. |
| Recheck | Pending or abandoned payments — re-checks the gateway. |
| Invoice | Completed payments with an invoice ready — downloads the invoice PDF. |
| Configure Billing | Invoice generation is waiting for billing details. |
| Generate Invoice | Invoice is waiting to be generated for the first time. |
| Retry Invoice | A previous invoice attempt failed. |
Invoice generation may take a short time after payment. If the invoice is still generating, wait a moment and check again.
Subscription Tab
Open Credits → Subscription to review your current plan and expiry date.Plan Labels
| Label | What it means |
|---|---|
| Trial | Free trial with limited credits to explore 9Pic. Upgrade anytime to unlock public events and more. |
| Pro | Annual subscription with custom domain, 9Pic Certify, race videos, and priority support. |
| Enterprise | Custom plan with dedicated support and SLAs. |
| Pay As You Go | Flexible usage-based pricing with no commitment. |
Expiry Date
The Subscription card shows the expiry date when one is set. The dashboard adds badges based on how close it is:- Expired — the expiry date has passed.
- Expires in N day(s) — there are 30 or fewer days until expiry.
- Otherwise, a plain “N days remaining” line.
Plan type and subscription dates are managed by the 9Pic team. Email support@9pic.ai for upgrades, renewals, or plan corrections.
Common Questions
What uses credits?
What uses credits?
Credits are spent on photo processing operations. The Credit Usage table shows each entry, with the related event linked when an event is available.
Why do I not see the cost per credit?
Why do I not see the cost per credit?
The Cost per Credit row only appears when pricing is configured for your organisation. If it is not visible, contact 9Pic support for pricing details.
Why is my invoice missing?
Why is my invoice missing?
Add billing details first, then use Generate Invoice or Retry Invoice on the payment row if the action is shown. If you only see Configure Billing, fill in the billing details before trying again.
What should I do if a payment stays Pending?
What should I do if a payment stays Pending?
Open Billing & Transactions and click Recheck on the payment row. If the status still does not update, contact 9Pic support with the payment ID.
Can I buy fewer than 1,000 credits?
Can I buy fewer than 1,000 credits?
Pay-as-you-go credit purchases require a minimum of 1,000 credits. Pro subscription purchases allow 0 additional credits if you only need the included plan credits.
Where do I see how many credits each event used?
Where do I see how many credits each event used?
The Credit Usage table on the Credits tab lists each usage entry with the event name and event ID when available. Click the event name to open the event.
Next Steps
Fair Usage Policy
Read the limits that apply to credits and photo processing.
Domain & Region
Set your country before saving billing details.
Contact Support
Get help with credits, billing, invoices, payments, or plan changes.