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Overview

The Download & Delete tab holds two high-impact tools side by side: Download Original Photos and Delete Photos. Use them carefully — deletion is permanent.
Download and Delete tab showing Download Original Photos and Delete Photos cards side by side

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Download Original Photos

This tool downloads the high-quality original files for a participant as a ZIP.
Original downloads only work when Store Original Memories is enabled for the event. If it isn’t, the card shows a message that the organiser has not enabled original photo storage. Store Original Memories is an Enterprise option — see Create an event.
1

Pick a download method

Choose Download by BIB Number or Download by Selfie UUID.
2

Enter the identifier

Type the bib number (for example, 123) or the selfie UUID from the gallery.
3

Download

Click Download Original Photos. 9Pic fetches the photo URLs, downloads them (three at a time for speed), and packages them into a {'<bib-or-uuid>'}.zip file.
Only large, original-quality photos are included in the ZIP. The progress bar shows fetching, downloading, and zipping stages while the download runs.

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Delete Photos

The Delete Photos tool permanently removes photos from the event and 9Pic’s servers.
Deletion methodUse it when
BIB NumberYou want to remove every photo tagged with a bib number
Selfie UUIDYou want to remove photos matched to a specific selfie search UUID
Photo URLYou have direct links to the exact photos to remove
1

Open the deletion dialog

Click the Delete Photos button on the card.
2

Choose a method and paste identifiers

Pick BIB Number, Selfie UUID, or Photo URL, then enter the value(s). Double-check before continuing.
3

Confirm

Confirm the warning to delete. The photos are removed immediately.
Deleting photos is irreversible — removed photos cannot be recovered. Always re-check your identifiers before confirming.

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Common Questions

The event doesn’t have Store Original Memories enabled. It’s an Enterprise option set when creating or editing the event; enabling it later may require re-processing.
Confirm the bib exists for this event and is typed exactly as tagged. For deletion, you can also switch to the Photo URL method and paste exact links.
No. Deletion is permanent. If you’re unsure, download the originals first (when available) before deleting.

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Next Steps

Photo Overview

Sources, sync, processing, and publishing.

Manual Tagging

Fix bibs the pipeline missed and add context tags.