Overview
The Download & Delete tab holds two high-impact tools side by side: Download Original Photos and Delete Photos. Use them carefully — deletion is permanent.
Download & Delete tab
Download Original Photos
This tool downloads the high-quality original files for a participant as a ZIP.1
Pick a download method
Choose Download by BIB Number or Download by Selfie UUID.
2
Enter the identifier
Type the bib number (for example,
123) or the selfie UUID from the gallery.3
Download
Click Download Original Photos. 9Pic fetches the photo URLs, downloads them (three at a time for speed), and packages them into a
{'<bib-or-uuid>'}.zip file.Only large, original-quality photos are included in the ZIP. The progress bar shows fetching, downloading, and zipping stages while the download runs.
Delete Photos
The Delete Photos tool permanently removes photos from the event and 9Pic’s servers.1
Open the deletion dialog
Click the Delete Photos button on the card.
2
Choose a method and paste identifiers
Pick BIB Number, Selfie UUID, or Photo URL, then enter the value(s). Double-check before continuing.
3
Confirm
Confirm the warning to delete. The photos are removed immediately.
Common Questions
The Download card says originals aren't available.
The Download card says originals aren't available.
The event doesn’t have Store Original Memories enabled. It’s an Enterprise option set when creating or editing the event; enabling it later may require re-processing.
“BIB not found” when downloading or deleting.
“BIB not found” when downloading or deleting.
Confirm the bib exists for this event and is typed exactly as tagged. For deletion, you can also switch to the Photo URL method and paste exact links.
Can I undo a deletion?
Can I undo a deletion?
No. Deletion is permanent. If you’re unsure, download the originals first (when available) before deleting.
Next Steps
Photo Overview
Sources, sync, processing, and publishing.
Manual Tagging
Fix bibs the pipeline missed and add context tags.