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Overview

Your 9Pic account is opened from two places in the dashboard:
  • The account menu at the bottom of the sidebar (your avatar, name, and email).
  • The Profile card on the dashboard home page, which opens the same profile window.
Clicking Profile in either place opens a secure profile window on top of the dashboard. That window is managed by the sign-in system 9Pic uses, so the exact fields available depend on how your account was set up.
Sidebar account menu open for docs@9pic.ai with Profile and Log out menu items

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Open Your Profile

1

Open the dashboard

Log in to admin.9pic.ai.
2

Find your account menu

Look at the bottom of the sidebar for your avatar, name, or email.
3

Open the menu

Click your account area to open the dropdown menu.
4

Click Profile

Click Profile. A profile window opens on top of the dashboard.
You can also open Profile from the dashboard home page. The home page shows an account card titled Profile with the description “Update your name, email, and password.” Click the card and the same profile window opens.
Dashboard home page showing the Profile account card for updating name, email, and password

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What the Profile Window Shows

The profile window is the secure account view from the sign-in system 9Pic uses. Common things you can do there:
  • Review your name and email.
  • Update your password.
  • Manage connected sign-in methods if your account has them.
The exact set of options depends on how your account was created and the sign-in methods enabled for it.
The profile window is not a normal dashboard page. It opens as a window on top of the dashboard. Close it to return to the page you were on.

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Sign Out

1

Open the account menu

Click your avatar, name, or email at the bottom of the sidebar.
2

Click Log out

Click Log out. The dashboard signs you out of your 9Pic session.
Sign out when you are using a shared laptop or a device at an event venue.

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Email and Password Help

If you cannot access your account:
  • Use the recovery option on the login page if you forgot your password.
  • Ask an admin in your organisation to confirm that your team invite is still active.
  • Contact 9Pic support if your email address needs to be changed.
Your login email identifies your 9Pic account. If your email needs to change, contact support@9pic.ai so the team can help avoid duplicate access issues.

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Common Questions

Profile opens from the account menu at the bottom of the sidebar, or from the Profile card on the dashboard home page. It appears as a secure profile window rather than a normal dashboard page.
No. Invite each teammate from the Team page instead. Separate logins are safer and make it easier to manage access.
If a display name is not set on your account, the dashboard shows the first part of your email address as the name. You can set or update a display name from the profile window.
Refresh the page and try again. If it still does not log you out, clear your browser cookies for admin.9pic.ai and reload.

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Next Steps

Team

Invite teammates and manage organisation access.

Contact Support

Get help with login, email, or account access issues.