Start Here
Pick the problem that matches what you’re seeing.Can't Log In
Sign-in fails, you’re stuck on the login page, or you can’t reset your password.
No Photos After Sync
Sync completes but you don’t see new photos in the event.
Publishing Failed
Publish fails or the Publish button is disabled.
Rotation Issues
Publish mentions rotation or AI Image Analysis.
Search Not Working
Participants can’t find photos using bib, name, or selfie search.
Credits & Processing
Processing pauses, or you see a low-credits message.
Still Stuck?
If you contact support@9pic.ai, include your organisation name and event ID (both visible in the dashboard) plus a screenshot of the error.