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Overview

Some events sell photo packages themselves, for example on the registration form or at the venue desk. Add those buyers in Checkout → Transactions and they get the same photos as someone who bought through checkout. No payment goes through 9Pic.
You need to be a team admin, your plan must include Checkout, and the event needs checkout set up (a payment account chosen in Configuration) and at least one photo package. Buyers can only claim and download once original photos are enabled for the event.

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Add one buyer

1

Open Transactions

Open the event, choose Checkout, then the Transactions tab, and click Add offline buyer.
2

Fill in the buyer

Enter the Buyer email and choose a Package. Name, bib, amount, payment method and reference are optional.
3

Choose whether to email them

Tick Email the buyer now to send them a link to their photo pass. You can send it later from the order page instead.
4

Save

Click Add buyer. The order appears in the list with an Offline badge.
Adding the same email with the same package twice is rejected.

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Import from a CSV

1

Prepare the file

Use the columns email, name, package, bib, amount. Only email and package are required, and you can import up to 500 rows at a time. Write the package name exactly as the dialog lists it, or click Download a template.
2

Check the file

Click Import offline buyers and choose the file. Nothing is saved yet: every row shows Ready, Duplicate or Needs fixing with the reason.
3

Import

Pick how they paid and whether to email them, then click Add N buyers. Only the ready rows are added, a batch at a time. If a batch fails, the rows already added stay added and the rest show Not added.
Fix the rows that need it and import the same file again. Buyers already added are skipped as duplicates.

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What the buyer does

  1. They open the link in the email, or My purchases from your event page, and sign in with the email you entered.
  2. The pass appears in their purchases. Before photos are live, they see it but can’t claim yet.
  3. They find their photos (by bib, or bib and selfie when you set a bib), choose up to the package limit and claim them.
  4. They download originals like any other buyer.
If they sign in with a different email, nothing appears and they’re asked to use the email they gave you. Accounts that only sign in with a phone number can’t be matched.

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Fix or remove an entry

Open the order from the list. Until the buyer claims photos you can:
  • Edit buyer email to fix a typo, then resend the access email from the order page.
  • Remove buyer to delete the entry. The change is kept in your activity log.
After the buyer claims, the entry can no longer change. To add or correct an amount later, use Edit amount on the order.

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Reporting

Offline buyers show the gateway Offline and their claim progress in Items. An entry without an amount counts as a completed order but is left out of the average order value. Download CSV includes offline_buyer and offline_buyer_bib columns.

Transactions

Review orders, revenue and claim progress.

Order Detail

Resend access emails, correct amounts and download originals.