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Symptoms

  • You enter your email and password but can’t get in.
  • Clerk shows an “incorrect email or password” or “couldn’t find your account” message.
  • You can’t reset your password, or you’re sent back to the login page after signing in.

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Quick Checks

  1. Confirm you’re signing in at admin.9pic.ai. The dashboard sign-in is powered by Clerk.
  2. Re-type your email and password (passwords are case-sensitive). Avoid copy/paste if your password manager adds a trailing space.
  3. Try an incognito/private window to rule out browser extensions and stale cookies.

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Fix: Wrong Email or Password

1

Re-enter your credentials

Type both fields again in the Clerk sign-in card and submit.
2

Use Forgot password?

Click Forgot password? on the Clerk card and follow the email reset link Clerk sends to your account.
3

Try social sign-in if you set it up

If your account uses Google or Microsoft sign-in, use those buttons above the email field instead of a password.

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Fix: You Don’t Have Access Yet

If you’re new to an organisation, someone must invite you first — sign-in only works once your account exists.
1

Ask an admin to invite you

An organisation admin can invite you from the Team page.
2

Accept the invitation

Open the invite email, set your name and password, then sign in again.

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Fix: Sent Back to Login After Signing In

This usually means your session expired or third-party cookies are blocked.
1

Enable cookies

Allow cookies for admin.9pic.ai and Clerk, then reload.
2

Sign in again

Sign in once more. If it still loops, clear cookies for admin.9pic.ai and retry.

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Next Steps

Sign in guide

The full Clerk sign-in walkthrough and organisation switcher.

Team

How invites and team access work.