Can't Log In - 9Pic AI Documentation

Symptoms

You enter your email and password but can’t get in.
Clerk shows an “incorrect email or password” or “couldn’t find your account” message.
You can’t reset your password, or you’re sent back to the login page after signing in.

Confirm you’re signing in at admin.9pic.ai. The dashboard sign-in is powered by Clerk.
Re-type your email and password (passwords are case-sensitive). Avoid copy/paste if your password manager adds a trailing space.
Try an incognito/private window to rule out browser extensions and stale cookies.

Re-enter your credentials

Type both fields again in the Clerk sign-in card and submit.

Use Forgot password?

Click Forgot password? on the Clerk card and follow the email reset link Clerk sends to your account.

Try social sign-in if you set it up

If your account uses Google or Microsoft sign-in, use those buttons above the email field instead of a password.

If you’re new to an organisation, someone must invite you first — sign-in only works once your account exists.

Ask an admin to invite you

An organisation admin can invite you from the Team page.

Accept the invitation

Open the invite email, set your name and password, then sign in again.

This usually means your session expired or third-party cookies are blocked.

Enable cookies

Allow cookies for admin.9pic.ai and Clerk, then reload.

The full Clerk sign-in walkthrough and organisation switcher.

How invites and team access work.