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Symptoms

  • Processing stops or won’t start.
  • You see a low-credits or “insufficient credits” message.

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Fix Steps

1

Check your balance

In the sidebar, open Credits and look at Available Credits.
2

Purchase credits

Click Purchase Credits and complete the checkout. (The Add Credits button next to the balance is for 9Pic staff only — customers use Purchase Credits.)
3

Retry processing

Return to 9Pic Photo → Overview and run Process Photos again.
Some organisations use custom billing and may not see self-serve top-ups. If Purchase Credits isn’t available, email support@9pic.ai.

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Next Steps

Credits

Balance, usage, purchases, and billing.

Fair Usage Policy

How usage limits apply to credits and processing.