Symptoms
- Processing stops or won’t start.
- You see a low-credits or “insufficient credits” message.
Fix Steps
1
Check your balance
In the sidebar, open Credits and look at Available Credits.
2
Purchase credits
Click Purchase Credits and complete the checkout.
3
Retry processing
Return to 9Pic Photo → Overview and run Process Photos again.
Some organisations use custom billing and may not see self-serve top-ups. If Purchase Credits isn’t available, email support@9pic.ai.
Next Steps
Credits
Balance, usage, purchases, and billing.
Fair Usage Policy
How usage limits apply to credits and processing.