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Overview

The Domain & Region tab controls two parts of your public gallery website:
  • Region — your organisation’s country, used for billing and to pick the nearest website edge.
  • Domain — the public web address visitors use to open your gallery website.
Plan availability:
On Trial and Pay As You Go, the Domain card is read-only, but Region is still editable. Upgrade to Pro or contact 9Pic for an Enterprise plan to connect a platform subdomain or custom domain.
Domain and Region settings on an Enterprise organisation showing the selected country edge, active custom domain, CNAME target, and domain action buttons

Domain & Region settings

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How to Open

1

Go to Settings

Click Settings in the sidebar.
2

Select Domain & Region

Click the Domain & Region tab.
You can also open it directly at /settings?tab=domain.

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Region

Your region starts with the country you selected during onboarding. It is used for billing and helps 9Pic pick the nearest website edge for better performance. When a region is detected, the Region card shows the country name followed by the edge label — Europe edge, Americas edge, or Asia-Pacific edge.
1

Edit the country

In the Region card, click the pencil icon next to the current country.
2

Search and select

Search for your country and pick it from the dropdown.
3

Save

Click Save Domain Changes at the bottom of the page.
If no country has been set yet, the card says Not set — nearest edge server will be auto-detected.
Region card showing India selected with the Asia-Pacific edge label above the active domain card

Region edge selection

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Domain — Trial and Pay As You Go (Read-Only)

Trial and Pay As You Go plans show the Domain card as read-only. To switch to a platform subdomain or connect a custom domain, upgrade to Pro or Enterprise.

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Domain — Pro and Enterprise

On Pro and Enterprise plans, the Domain card shows the current domain, status badge, and action buttons.

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Domain Types

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Domain Statuses

The status appears as a coloured badge in the top right of the Domain card.

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Available Actions

The action buttons depend on whether a domain is configured and what its current status is.

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Add a Domain

1

Open the guided setup

In the Domain card, click Add Custom Domain. A guided choice card appears with the recommendation.
2

Choose an option

Click I have a domain to connect your own domain, or I don’t have a domain to use a free yourname.9pic.ai subdomain.
3

Enter the domain or slug

  • For a custom domain, enter a full address such as photos.yourcompany.com.
  • For a platform subdomain, enter only the slug, e.g. your-org-name. The dashboard appends .9pic.ai. The slug must be lowercase letters, numbers, or hyphens, 3–63 characters.
4

Check availability

Click Check. A green message confirms the value is available; a red message tells you to pick a different one.
5

Review the preview

The preview block shows your current domain crossed out next to the new domain so you can confirm the change before saving.
6

Configure the domain

Click Configure Domain. A toast confirms the domain has been set up. If it is a custom domain, the toast asks you to verify DNS next.
Platform subdomains are the fastest option. 9Pic manages DNS automatically and your subdomain is usually active within a few minutes.

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Connect a Custom Domain (CNAME)

For a custom domain, you must update DNS at the place where your domain is managed.
1

Add the domain in 9Pic

Follow Add a Domain above and choose I have a domain, then enter your domain (e.g. photos.yourcompany.com) and click Configure Domain.
2

Copy the CNAME Target

The CNAME Target appears in the Domain card. Click the copy icon next to it.
3

Add the CNAME at your DNS provider

Sign in to the place where you manage DNS for your domain and add a CNAME record that points your custom domain (or subdomain) to the copied CNAME Target. 9Pic links to short guides for GoDaddy, Wix, Hostinger, Namecheap, Google Domains, and Cloudflare from the Domain card.
4

Wait for DNS and SSL

DNS propagation and SSL provisioning can take up to 48 hours.
5

Verify the domain

Return to Settings → Domain & Region and click Verify DNS. A toast tells you whether the domain is now Active, still pending, or failed.
Changing DNS can affect live traffic for any other service on that domain. If you are not sure which record to edit, ask the person who manages your domain before making changes.

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Change a Domain

When a domain is already configured and you click Change Domain, the setup form opens with a risk-acknowledge alert.
1

Click Change Domain

In the Domain card, click Change Domain.
2

Choose the new type and value

Pick Platform Subdomain or Custom Domain from the Domain Type dropdown and enter the new value. The preview shows the change from your current domain to the new one.
3

Acknowledge the risk

A yellow warning lists the risks (broken links, SEO impact, downtime up to 48 hours, SSL re-provisioning). Tick I understand the risks and want to proceed to enable the update button.
4

Update the domain

Click Update Domain. A toast confirms the change and asks you to verify DNS if needed.
Changing your domain can break existing event links, affect search rankings, and cause temporary downtime while DNS and SSL update.

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Remove a Domain

1

Click Remove Domain

In the Domain card, click Remove Domain (red button).
2

Review the warning

The dialog shows the domain you are about to remove and explains the impact — broken links, lost SEO rankings, SSL deprovisioning, and DNS cleanup for platform subdomains.
3

Acknowledge the risk

Tick I understand the risks and want to proceed. The Remove Domain button stays disabled until you do.
4

Confirm removal

Click Remove Domain in the dialog. The website returns to the default app.9pic.ai domain and a toast confirms the change.
Removing a domain is permanent for that domain. Existing links using the old domain will break, and SSL for it will be deprovisioned.
Remove Domain confirmation dialog showing the impact list, risk acknowledgement checkbox, Cancel button, and disabled Remove Domain button

Remove Domain confirmation

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Common Questions

Connecting a platform subdomain or custom domain is available on Pro and Enterprise plans. Trial and Pay As You Go plans see the Domain card as read-only — but Region is editable on every plan.
A platform subdomain uses yourname.9pic.ai and does not require DNS setup. A custom domain uses an address you own, such as photos.yourbrand.com, and requires you to add a CNAME record at your DNS provider.
DNS propagation and SSL provisioning can take up to 48 hours. Check that your CNAME record points to the exact target shown in the Domain card, then click Verify DNS.
Lowercase letters, numbers, and hyphens only, 3–63 characters. The slug picker strips invalid characters as you type.
Yes — Region is editable on every plan. Edit the country in the Region card and click Save Domain Changes. Domain actions are separate and don’t depend on the Save button.
Your website returns to app.9pic.ai. The CNAME you had pointing to 9Pic will return errors until you remove or repoint it at your DNS provider.

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Next Steps

Advanced Settings

Configure Google Tag Manager once your domain is live.

Settings Overview

Back to all settings.