Overview
The Domain & Region tab controls two parts of your public gallery website:- Region — your organisation’s country, used for billing and to pick the nearest website edge.
- Domain — the public web address visitors use to open your gallery website.
| Feature | Trial | Pay As You Go | Pro | Enterprise |
|---|---|---|---|---|
| View the current domain | View only | View only | Available | Available |
| Edit Region | Available | Available | Available | Available |
Use a yourname.9pic.ai platform subdomain | Not included | Not included | Available | Available |
Connect a custom domain (photos.yourbrand.com) | Not included | Not included | Available | Available |
| Verify DNS, change, or remove a managed domain | Not included | Not included | Available | Available |
On Trial and Pay As You Go, the Domain card is read-only, but Region is still editable. Upgrade to Pro or contact 9Pic for an Enterprise plan to connect a platform subdomain or custom domain.
How to Open
You can also open it directly at/settings?tab=domain.
Region
Your region starts with the country you selected during onboarding. It is used for billing and helps 9Pic pick the nearest website edge for better performance. When a region is detected, the Region card shows the country name followed by the edge label — Europe edge, Americas edge, or Asia-Pacific edge.If no country has been set yet, the card says Not set — nearest edge server will be auto-detected.
Domain — Trial and Pay As You Go (Read-Only)
Trial and Pay As You Go plans show the Domain card as read-only.| What you see | What it means |
|---|---|
| Domain | The current website address assigned to your organisation. Trial organisations usually see trial.9pic.ai; Pay As You Go organisations see app.9pic.ai. |
| CNAME Target | A DNS target value, shown only when one already exists for the organisation. The copy icon next to it copies the value to your clipboard. |
Domain — Pro and Enterprise
On Pro and Enterprise plans, the Domain card shows the current domain, status badge, and action buttons.Domain Types
| Domain type | Example | Best for |
|---|---|---|
| Platform Subdomain | yourname.9pic.ai | You want a branded 9Pic subdomain without DNS setup. |
| Custom Domain | photos.yourbrand.com | You own a domain and want participants to visit your own brand’s address. |
Domain Statuses
| Status | Meaning |
|---|---|
| Active | The domain is ready and serving traffic. |
| Pending Verification | DNS or SSL setup is still being checked. |
| Initializing | 9Pic is preparing the domain. |
| Failed | Verification did not complete. Check the DNS instructions and try again. |
Available Actions
The action buttons depend on whether a domain is configured and what its current status is.| Button | When it appears | What it does |
|---|---|---|
| Add Custom Domain | No custom domain configured yet. | Opens a guided choice: “I have a domain” or “I don’t have a domain”. |
| Verify DNS | A domain is configured but is not Active. | Re-checks DNS and SSL status. |
| Change Domain | A domain is already configured. | Opens the setup form to switch to a different domain or subdomain, with a risk-acknowledge checkbox. |
| Remove Domain | A domain is already configured. | Opens a confirmation dialog with a risk-acknowledge checkbox. Reverts to app.9pic.ai after removal. |
Add a Domain
Open the guided setup
In the Domain card, click Add Custom Domain. A guided choice card appears with the recommendation.
Choose an option
Click I have a domain to connect your own domain, or I don’t have a domain to use a free
yourname.9pic.ai subdomain.Enter the domain or slug
- For a custom domain, enter a full address such as
photos.yourcompany.com. - For a platform subdomain, enter only the slug, e.g.
your-org-name. The dashboard appends.9pic.ai. The slug must be lowercase letters, numbers, or hyphens, 3–63 characters.
Check availability
Click Check. A green message confirms the value is available; a red message tells you to pick a different one.
Review the preview
The preview block shows your current domain crossed out next to the new domain so you can confirm the change before saving.
Connect a Custom Domain (CNAME)
For a custom domain, you must update DNS at the place where your domain is managed.Add the domain in 9Pic
Follow Add a Domain above and choose I have a domain, then enter your domain (e.g.
photos.yourcompany.com) and click Configure Domain.Add the CNAME at your DNS provider
Sign in to the place where you manage DNS for your domain and add a CNAME record that points your custom domain (or subdomain) to the copied CNAME Target. 9Pic links to short guides for GoDaddy, Wix, Hostinger, Namecheap, Google Domains, and Cloudflare from the Domain card.
Change a Domain
When a domain is already configured and you click Change Domain, the setup form opens with a risk-acknowledge alert.Choose the new type and value
Pick Platform Subdomain or Custom Domain from the Domain Type dropdown and enter the new value. The preview shows the change from your current domain to the new one.
Acknowledge the risk
A yellow warning lists the risks (broken links, SEO impact, downtime up to 48 hours, SSL re-provisioning). Tick I understand the risks and want to proceed to enable the update button.
Remove a Domain
Review the warning
The dialog shows the domain you are about to remove and explains the impact — broken links, lost SEO rankings, SSL deprovisioning, and DNS cleanup for platform subdomains.
Acknowledge the risk
Tick I understand the risks and want to proceed. The Remove Domain button stays disabled until you do.
Common Questions
Which plans can manage domains?
Which plans can manage domains?
Connecting a platform subdomain or custom domain is available on Pro and Enterprise plans. Trial and Pay As You Go plans see the Domain card as read-only — but Region is editable on every plan.
What is the difference between a platform subdomain and a custom domain?
What is the difference between a platform subdomain and a custom domain?
A platform subdomain uses
yourname.9pic.ai and does not require DNS setup. A custom domain uses an address you own, such as photos.yourbrand.com, and requires you to add a CNAME record at your DNS provider.Why is my custom domain not Active yet?
Why is my custom domain not Active yet?
DNS propagation and SSL provisioning can take up to 48 hours. Check that your CNAME record points to the exact target shown in the Domain card, then click Verify DNS.
What are the slug rules for a platform subdomain?
What are the slug rules for a platform subdomain?
Lowercase letters, numbers, and hyphens only, 3–63 characters. The slug picker strips invalid characters as you type.
Can I update my region without changing my domain?
Can I update my region without changing my domain?
Yes — Region is editable on every plan. Edit the country in the Region card and click Save Domain Changes. Domain actions are separate and don’t depend on the Save button.
What happens after I remove my custom domain?
What happens after I remove my custom domain?
Your website returns to
app.9pic.ai. The CNAME you had pointing to 9Pic will return errors until you remove or repoint it at your DNS provider.Next Steps
Advanced Settings
Configure Google Tag Manager once your domain is live.
Settings Overview
Back to all settings.