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Symptoms

  • You clicked Sync Images and it finished, but you still don’t see new photos.
  • The Total count in the status strip isn’t increasing.

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Quick Checks

  1. Confirm the correct event is open (right event name and date).
  2. In the Sources manager, confirm the source shows Live.
  3. Confirm the source folder is the one where new photos are actually being added.

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Fix Steps

1

Open Manage Sources

In 9Pic Photo → Overview, open Step 2 — Sync Images and click Manage Sources.
2

Check the source status and folder

Verify the correct provider and folder/path is connected, and the status shows Live. Fix the URL or permissions if it doesn’t.
3

Run Sync Images again

Go back to the Overview tab and click Sync Images. Sync only imports new photos, so it’s safe to re-run.
4

Wait for the import to finish

Large folders take time. Use Refresh on the status strip after a few minutes.
If a provider was disconnected and reconnected, it may take a fresh sync to pick up the new folder and permissions.

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Next Steps

Photo Overview

The full sources, sync, process, and publish workflow.

Photo Configuration

Make sure search settings are enabled for your event type.