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Overview

The Team page lets admins invite people to an organisation without sharing passwords. Each teammate gets their own 9Pic account and their own access record.
Team access is organisation-specific. If you manage more than one organisation, make sure the correct one is selected in the sidebar before inviting or removing anyone.
Team page showing the Invite Team Member button and a members table with docs@9pic.ai as an active admin

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Roles

RoleWhat they can do
AdminInvite team members, resend invites, copy invite links, remove members, and manage team access.
UserWork in the organisation, view and manage events, and use event workflows. Cannot manage team access.
Only admins see the Invite Team Member button and the member management actions in the table.

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Invite a Team Member

The invite dialog checks the email address first, then shows the right next step based on what it finds.
1

Open Team

Click Team in the sidebar or from the dashboard home page.
2

Click Invite Team Member

Click Invite Team Member in the top right of the Team page.
3

Enter the email address

Type the teammate’s email address. Press Tab or click outside the field so 9Pic can check the email. A small loader appears while the check runs.
4

Review what 9Pic finds

The dialog reacts to the result:
  • New email — a confirmation message appears and you can pick a role and send the invitation. The teammate sets their name and password when they accept.
  • Already has a 9Pic account elsewhere — a card appears with the role picker and a Send invitation to join my organisation button. They still receive an invite they must accept.
  • Already a member of this organisation — an info alert tells you no new invite is needed.
  • Pending invitation — an alert tells you to resend the invitation from the team list (see below).
5

Choose the role

Select User (can view and manage events) or Admin (can manage team members) from the role dropdown.
6

Send the invite

Click Send Invitation (or Send invitation to join my organisation for existing users). A success toast appears and the dialog closes.
Names are no longer collected in the invite form. New users set their first and last name when they accept the invitation.

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Invitation Statuses

The Team table shows each member’s email, name, role, status, last login, details, and available actions.
StatusMeaning
PendingThe invite has been sent but not yet accepted.
ActiveThe person has accepted and can access the organisation.
InactiveThe account is not currently active for this organisation.
Click the details button on a member row to open a side panel with their first name, last name, email, status, date joined, and last login. For pending invites, the panel also shows invite metadata: emails sent, resend count, last sent time, who invited them, and confirmation time when accepted.

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Resend or Copy an Invite

Admins can help pending invitees from the Actions column on the member row.
  • Copy Link copies the invite URL to your clipboard. If your browser denies clipboard access, the dashboard shows the link in a toast so you can copy it manually.
  • Resend sends the invitation email again.
  • Resend is limited to 3 attempts per invite. After the third attempt the row shows Max resends and you should use Copy Link or contact support.
If a teammate cannot find the invite email, ask them to check spam or junk first. Then use Copy Link for the fastest fix.

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Remove a Member

1

Find the member

Open the Team page and find the person in the table.
2

Click the remove button

Click the trash icon in the Actions column for that row.
3

Confirm removal

Read the confirmation message and click Remove.
Removing a member immediately removes their access to that organisation’s events and data. You cannot remove yourself from the Actions column — ask another admin or contact 9Pic support if you need to leave an organisation.

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Common Questions

You are probably not an admin for the selected organisation. Ask an organisation admin to invite you, or contact 9Pic support if you believe this is wrong.
Yes. When you invite an existing 9Pic user, the role you pick applies only to your organisation. Their role in other organisations is independent.
The invite dialog shows an info alert saying the user is already a member, and no new invitation is sent.
The current Team page does not provide a role-edit button. To change a role, remove the member and invite them again with the new role, or contact 9Pic support.
Use Copy Link to share the invite URL directly with the teammate. If the link no longer works, contact 9Pic support.

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Next Steps

Account

Manage your own account menu and profile.

Contact Support

Get help with pending invites or access changes.