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Overview

The Photos Overview tab is the control center for your event’s photo lifecycle. You will connect image sources, generate watermark previews, run AI processing, and publish the event so participants can search and download photos. Photos Overview tab showing Image Sources and the Processing Pipeline

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What You Can Do Here

  • Manage Image Sources: connect Google Drive, Dropbox, OneDrive, AWS S3, or 9pic storage.
  • Generate Preview: create watermarked previews before processing.
  • Sync Images: import new photos from your sources.
  • Start Processing: apply AI tagging + permanent watermarking.
  • Go Live: publish the event for participants.
  • Open AI Analysis: review rotated images and fix them when needed.

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Step-by-Step Workflow

1

Add or review image sources

In Image Sources, click Manage Sources to connect your folders (or review what’s already connected).
2

Generate watermark preview

Click Generate Preview in the Processing Pipeline to check watermark placement before processing.
3

Sync images

Click Sync Images to pull in new photos from your connected sources.
4

Start processing

Click Start Processing to run AI tagging and apply watermarks.
5

Go live

Click Go Live to publish the event so participants can access the gallery.
6

Open AI Analysis (if needed)

If Go Live fails due to rotation issues, click Open AI Analysis and process AI rotation.
Processing Pipeline showing the main steps (Preview, Sync, Process, Go Live)

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How to Add Sources

Image Sources tell 9Pic where your event photos live. After you connect a source, run Sync Images to import new photos.

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Before You Start

  • Pick the single folder that will receive the event photos (avoid mixing multiple events in one folder).
  • Make sure new uploads will land inside that folder (not a different subfolder).
If you are adding Google Drive (or another external provider), you may need to connect credentials first.
Uploader credentials modal used for connecting external providers

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Step-by-Step

1

Open your event and go to Photos Overview

Go to Event Photos, open your event, and stay on the Overview tab.
2

Upload credentials (if needed)

If you are using an external provider (for example, Google Drive), click Upload Credentials and complete the connection.
3

Open Manage Sources

In Image Sources, click Manage Sources.
4

Add Source

Click Add Source, pick a Source Type, then paste the Source URL for the folder you want to import.
5

Confirm status is Live

After saving, make sure the source shows Live. If it doesn’t, open the source and fix the URL or permissions.
6

Sync Images

Go back to Overview and click Sync Images to pull in your photos.
Manage Sources screen showing connected providers and the Add Source button Add Source modal showing Source Type and Source URL fields

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What to Paste in “Source URL”

Use the folder link for the provider you selected.
Open the folder in Google Drive and copy the folder URL from the browser address bar. Paste the full URL into Source URL.
Open the folder in Dropbox/OneDrive and copy the folder link (the same link you would share with a teammate). Paste that into Source URL.
Use the S3 location your team configured for this event (bucket + folder/prefix). If you are not sure what to paste, contact support so we can confirm the correct format for your account.
Choose 9Pic Storage as the source type. If your organization has 9Pic Storage enabled, you can point the source to the event folder/prefix shown in Manage Sources.
If Sync imports 0 photos, double-check that your source points to the correct folder and that 9Pic has permission to access it.
If your source is connected to the wrong folder, participants may see photos from another event. Always verify the folder before processing.

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Understanding Status

The Processing Overview card breaks your photos into statuses like New Photos, In Progress, Failed, and Completed so you always know what is happening. Processing Overview showing photo statuses and progress

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Troubleshooting

  • Go Live is disabled: wait for Sync/Processing to finish or resolve errors shown in the pipeline.
  • Go Live failed with “AI Image Analysis”: open AI Image Analysis to review rotated images, then run Process AI Rotation.
  • Missing photos after sync: re-run Sync Images after confirming the source folder and permissions.
  • Preview looks wrong: update your watermark in Branding and re-run Generate Preview.

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Common Questions

Yes. Sync only imports new images, so it’s safe to run again after you add more photos.
It creates processed copies with watermarks. Originals stay in your source.
Make sure your sources are connected and Sync has completed successfully.