Start Here
Pick the problem that matches what you’re seeing.Can't Log In
Login fails, you’re stuck on the login page, or you can’t reset your password.
No Photos After Sync
Sync completes but you don’t see new photos in the event.
Go Live Failed
Publishing fails or the Go Live button is disabled.
Rotation Issues
Go Live mentions rotation or AI Image Analysis.
BIB / Selfie Search Not Working
Participants can’t find photos using BIB, name, or selfie search.
Credits Blocking Processing
Processing pauses, or you see a credits/billing message.
Still Stuck?
If you contact support, include your
org_id and event_id (visible in the dashboard) plus a screenshot of the error.