Overview
Credits power all the AI features in 9Pic AI. Every time you process photos or run AI Image Rotation, credits are used to do the work. Think of credits like tokens at an arcade: you purchase them once, and then use them as you need throughout your events.Credits are shared across all events in your organisation. You don’t need to buy credits separately for each event.
What Are Credits Used For?
Credits are consumed when you use these features:| Feature | What it does | Credits Used |
|---|---|---|
| Photo Processing | Automatic detection and indexing of event photos, including bib number recognition and face detection | 1 credit per photo |
| AI Image Rotation | Automatically rotates photos to the correct orientation using AI | 1 credit per photo |
Viewing Your Credit Balance
View Available Balance
At the top of the page, you’ll see your current credit balance displayed in large green numbers.
How to Add Credits
If your organization has credit purchasing enabled, you can add credits directly from the Credits page.If you don’t see the Add Credits button or your account uses custom billing, contact support at argo@9pic.ai.
Understanding Credit Costs
The cost per credit varies by organisation and is set when your account is created. Some organisations receive volume discounts based on their usage.Viewing Your Cost Per Credit
If you don’t see pricing information on your Credits page, it means your account is set up with custom billing. Contact support for pricing details.
Transaction History
Every time credits are added or used, it’s recorded in your transaction history. This helps you track exactly where your credits are going.What You’ll See in Transaction History
The transaction table shows:- Type: What happened (Usage, Purchase, Admin Grant, Free Credits, or Refund)
- Credits: How many credits were added (+) or used (-)
- Event: Which event used the credits (for usage transactions)
- Event ID: The unique identifier for the event
- User: Who performed the action
- Date: When it happened
Transaction Types Explained
Usage (Red, Negative)
Usage (Red, Negative)
Credits were consumed by Photo Processing or AI Image Rotation. The Event column shows which event used the credits.
Purchase (Blue, Positive)
Purchase (Blue, Positive)
Credits you bought through support. These will show ”+[number]” in green.
Admin Grant (Gray, Positive)
Admin Grant (Gray, Positive)
Free credits added by the 9Pic team, usually for testing or as a courtesy.
Free Credits (Gray, Positive)
Free Credits (Gray, Positive)
Promotional or trial credits added to your account.
Refund (Outlined, Positive)
Refund (Outlined, Positive)
Credits returned to your account, usually if there was an issue with processing.
Viewing Specific Event Usage
To see which event consumed credits, click on the event name in the transaction history. This will take you to that event’s details page where you can see all the photos processed.Monthly Usage Summary
The Credits page shows a summary of the current month and the last 3 months, including:- Usage: Total credits consumed
- Credits Added: Total credits purchased or granted
- Net: The difference (credits added minus credits used)
- Transaction Count: Number of transactions for that month
Common Questions
Do credits expire?
Do credits expire?
No! Credits never expire. You can purchase them now and use them whenever you need them.
Can I get a refund for unused credits?
Can I get a refund for unused credits?
Credits are generally non-refundable, but if you have special circumstances, contact our support team to discuss options.
What happens if I run out of credits during an event?
What happens if I run out of credits during an event?
Photo processing will pause until you add more credits. Contact support urgently and we can usually add credits to your account within a few hours.
Can I share credits with another organisation?
Can I share credits with another organisation?
How can I estimate how many credits I need?
How can I estimate how many credits I need?
As a rough guide, contact support with your expected number of photos per event. They can provide estimates based on similar events.
Why did my credit balance go down when I didn't upload anything?
Why did my credit balance go down when I didn't upload anything?
Check your transaction history to see which event used the credits. Photo Processing and AI Image Rotation can run after sync or Go Live.
Need Help?
Contact Support
Get help with credit purchases or usage questions
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