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Symptoms

  • Processing stops or won’t start.
  • You see a credits warning or “insufficient credits” message.

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Fix Steps

1

Open Credits

In the sidebar, open Credits to check your balance.
2

Add credits (if available)

If your account supports it, click Add Credits and complete payment.
3

Retry processing

Return to Photos > Overview and click Start Processing again.
Some organizations use custom billing and may not show self-serve top-ups inside the dashboard.

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Next Steps

Credits

Understand balance, usage, and billing.

Photos Overview

Return to the processing pipeline.