What's Unlocked

Why This Matters

This is the single page to bookmark. It maps directly to the PLAN_ALLOWED_PRODUCTS table the dashboard actually uses to gate features. Every “Yes” below is enforced by that map — no marketing-speak.

Products Available on Pro

Product	On Pro?	Notes
9Pic Photos (upload, sync, process)	Yes	Core product, included on every paid plan.
9Pic FaceFind (selfie search)	Yes	Always available on Pro.
9Pic BibTrack (BIB number search)	Yes	Always available on Pro.
9Pic Stamp (watermarking)	Yes	Always available on Pro.
9Pic Uplink (uploader)	Yes	Always available on Pro.
9Pic Certify (certificates)	Yes	Enabled by request on Pro — email support to switch on.
9Pic Flow (AI video reels)	Yes	Beta, enabled by request.
9Pic Select (client proofing)	Yes	Enabled by request on Pro.
9Pic Buzz (frames & badges)	Yes	Enabled by request on Pro.
9Pic Motion (selfie + BIB video)	Yes	Enabled by request on Pro.
Advanced & Analytics tabs	Yes	Always available regardless of plan.
9Pic Checkout (sell photos online)	—	Enterprise-only.

Enabled by request means the product is included in your Pro plan but turned off by default. Email support@9pic.ai (or use the in-product Support flow) and we’ll switch it on for your account, usually within one business day.

Website Customisation on Pro

The Settings page has five tabs. All five are available on Pro and Enterprise. Trial and Pay As You Go cannot configure any of these.

Setting	Trial	Pay As You Go	Pro	Enterprise
Branding & Theme (logo, favicon, theme color, header CTA)	—	—	Yes	Yes
Footer & Social (footer text, social links)	—	—	Yes	Yes
Contact & About (embedded form, About Us copy)	—	—	Yes	Yes
Domain & Region (platform subdomain, custom domain, region)	—	—	Yes	Yes
Advanced (Google Tag Manager)	—	—	Yes	Yes

See Setup Wizard for the recommended order to fill these in. Each tab has its own Save button — changes are not auto-saved across tabs.

Domain Options on Pro

Domain type	Example	Setup time	When to use it
Default	`app.9pic.ai`	None	You’re fine running events on the platform domain.
Platform subdomain	`yourbrand.9pic.ai`	Minutes	You want a branded subdomain without DNS work.
Custom apex/subdomain	`photos.yourbrand.com`	Up to 48h	You own the domain and want full brand parity.

Credits and Pricing on Pro

Concept	Pro behaviour
Annual subscription price	$200 USD / ₹10,000 INR per year (verify current price in Credits → Purchase Credits).
Included credits	0 credits bundled by default. You buy credits separately.
Cost per credit	$0.02 USD / ₹1.5 INR per processed photo.
Minimum credit purchase	1,000 credits per top-up.
Subscription duration	365 days from the day Pro is finalised.
Renewal	Manual — see Renewal.

Budgeting rule of thumb: Annual photo volume × $0.02 = your year’s credit spend on Pro. The $200 subscription is on top of that. Use Compare Plans for the worked example.

Team and Account on Pro

Capability	Pro behaviour
Inviting team members	Available — invite admins or operators via Team. See Team Setup.
Multiple organisations	Switch between organisations from the sidebar; each has its own plan.
Email support	Same response standard as Enterprise.

What’s Genuinely Off-Limits on Pro

If any of these are deal-breakers, you need Enterprise — Pro does not provide a workaround.

Feature	Why Pro can’t do it
9Pic Checkout (sell photos to attendees)	Requires payment gateway, refund handling, and tax setup that need direct configuration with our team.
Custom payment gateway with your own Stripe / Razorpay keys	Tied to Checkout.
Developer Zone (API keys, webhook secrets)	Requires SLA and usage cap negotiation.
Volume / event-rate negotiation	Pro pricing is fixed; Enterprise is custom.

Do not try to work around Checkout being Enterprise-only by stitching together external links — payment, refund, and tax flow are tightly integrated with the gallery for Enterprise customers, and that integration is what you’re paying for.

Common Questions

Why is Certify or Buzz still locked even though I'm on Pro?

Most creative tools on Pro are enabled by request. Email support@9pic.ai and tell us which products you want turned on. This is a one-time switch per organisation.

Is FaceFind on Pro the same model as Enterprise?

Yes. FaceFind and BibTrack use the same models and accuracy on every paid plan. Pro and Enterprise differ on platform features (Checkout, custom gateways, SLAs), not on AI quality.

Do I have to use a custom domain?

No. The default app.9pic.ai domain works for every Pro account. Custom domains are a Pro feature you can opt into when you’re ready.

Where do I see the official plan-access table in the product?

The dashboard reads from PLAN_ALLOWED_PRODUCTS in bi_dash/src/lib/planAccess.ts. The matrix on this page is generated from that map; if you ever see a contradiction, the source code wins.

Next Steps

Run the Setup Wizard

Configure your branded site in one sitting.

Run an Event on Pro

Use the full Pro toolkit on your next event.

Compare Pro and Enterprise

Decide whether Enterprise is ever worth it.

Talk to Us

Request a beta feature or escalate to Enterprise.

Get Started on Pro

Set Up Your Branded Site

Run Pro-Grade Events

Manage Your Account

Grow Beyond Pro

Why This Matters

Products Available on Pro

Website Customisation on Pro

Domain Options on Pro

Credits and Pricing on Pro

Team and Account on Pro

What’s Genuinely Off-Limits on Pro

Common Questions

Next Steps

Run the Setup Wizard

Run an Event on Pro

Compare Pro and Enterprise

Talk to Us

​Why This Matters

​Products Available on Pro

​Website Customisation on Pro

​Domain Options on Pro

​Credits and Pricing on Pro

​Team and Account on Pro

​What’s Genuinely Off-Limits on Pro

​Common Questions

​Next Steps

Run the Setup Wizard

Run an Event on Pro

Compare Pro and Enterprise

Talk to Us

Why This Matters

Products Available on Pro

Website Customisation on Pro

Domain Options on Pro

Credits and Pricing on Pro

Team and Account on Pro

What’s Genuinely Off-Limits on Pro

Common Questions

Next Steps