Why This Matters
Going Pro changes more than the badge in your dashboard. Three concrete things flip on the moment your payment is finalised — knowing them up front saves you from second-guessing where features moved.What Flips On When Pro Goes Live
Your account goes live
Trial accounts run on
trial.9pic.ai and are forced to private events. The moment Pro is finalised, your domain is upgraded to app.9pic.ai (or your custom subdomain) and you can flip events to public.Setup Guide becomes a real wizard
The Setup Guide that said “Available on Pro and Enterprise” during your trial now lists website-customisation steps: theme color, logo, favicon, footer, contact form, GTM, header CTA, and team invite.
Creative tools unlock
9Pic Certify, Flow, Select, Buzz, and Motion all become available on Pro. Some are enabled by request — see What’s Unlocked for the exact list.
Annual expiry begins
Your subscription is valid for 365 days from the day Pro is finalised. The expiry date appears on Credits → Subscription Details.
What Stays the Same
Going Pro is an upgrade, not a re-platform — most things you set up during your trial carry forward.| What carries over | Notes |
|---|---|
| All your events and their photos | Trial event data is preserved exactly. |
| Your team members and roles | Pending invites are still valid. |
| Your credit balance | Whatever credits were left on your trial account remain, plus any extras you bought during the Pro upgrade. |
| AI search quality (FaceFind, BibTrack) | Identical models, identical accuracy. |
| Email support response standard | Same as it was on the trial. |
If you upgraded from a trial, the dashboard shows a “Your Account is Now Live” banner on your first Credits visit. That’s the cue your domain has moved to
app.9pic.ai (or your chosen branded subdomain) and your events can go public.What Pro Does Not Include
Don’t waste time hunting for these — they are Enterprise-only, by design.| Feature | Why it’s Enterprise-only |
|---|---|
| 9Pic Checkout (sell event photos online) | Requires a payment gateway, refund handling, and tax setup that need direct configuration with our team. |
| Custom payment gateway (Razorpay / Stripe with your keys) | Tied to Checkout. |
| Developer Zone (API keys, webhooks) | Requires usage caps and SLA negotiation. |
How to Think About Your Year on Pro
Pro is a predictable annual cost for the subscription, plus pay-as-you-go credits for AI processing on each event. Two practical implications:- Front-load the setup. Do branding, domain, and team invites in the first 30 minutes. Every event after that inherits the work.
- Plan credits per event, not per month. Your credits do not “reset” monthly — they’re a single balance, used at $0.02 per processed photo. See Credits & Top-ups for the budgeting math.
Common Questions
Do I need to do anything special to switch from trial to Pro?
Do I need to do anything special to switch from trial to Pro?
No. The moment you complete the Pro purchase, the dashboard upgrades your account, sets your expiry to 365 days from today, and unlocks Pro features. There is no separate switch to flip.
Did my trial event data get deleted?
Did my trial event data get deleted?
No. Trial events, photos, and team members all carry forward to Pro untouched. The only thing that changes is your domain and your plan label.
Why is my Setup Guide showing different steps now?
Why is my Setup Guide showing different steps now?
On the trial, the wizard had two starter steps (Create your first event, Choose a plan). On Pro, those go away and the website-customisation steps appear. Both flows are driven by the same
SetupGuide page in bi_dash.Can I sell event photos to participants on Pro?
Can I sell event photos to participants on Pro?
No. Selling photos through 9Pic Checkout is Enterprise-only. If your business model depends on selling photos, talk to us about Enterprise.
What happens to my domain if I do not set up a custom one?
What happens to my domain if I do not set up a custom one?
Your gallery is served from the default
app.9pic.ai domain. Setting up a yourname.9pic.ai platform subdomain (no DNS work) or a photos.yourbrand.com custom domain (CNAME + ~48h SSL) is recommended but not required.Next Steps
What's Unlocked on Pro
The exact product matrix Pro turns on.
Run the Setup Wizard
The single highest-leverage thing to do this week.
Compare Pro and Enterprise
Decide whether Enterprise is ever worth the conversation.
Renewal
What happens at the 365-day mark.