A single-person 9Pic account is a single point of failure on event day. Pro doesn’t fix that automatically — it lets you invite teammates so the right people can run sync, go live, and answer participant emails while the event lead is busy elsewhere. The two-minute Team setup is the highest-leverage operational fix you’ll do all year.
Invite team members, resend invites, copy invite links, remove members, manage team access — and everything a User can do.
User
Work in the organisation, view and manage events, run event workflows. Cannot manage team access.
Pick Admin for ops leads, photography directors, or anyone you trust to also onboard others. Pick User for photographers, marketing, or anyone who only needs day-to-day event access.
At least two Admins per organisation is a healthy default. If the lone admin is unreachable on event day, no one can invite a backup operator without contacting support.
Click Team from the dashboard sidebar (or click Invite member from the Setup Guide).
Team members on Pro
2
Click Invite Team Member
Click Invite Team Member in the top right of the Team page.
3
Enter the teammate's email
Type the email address. Press Tab or click outside the field — 9Pic checks whether the email already has a 9Pic account.The dialog tells you what 9Pic found:
New user — they’ll create a 9Pic password during invitation acceptance.
Existing 9Pic user — they already have an account; the invite simply links them to your organisation.
Already in your organisation — no action needed.
Pending invite — you’ve already invited them; resend or copy the link instead.
4
Choose the role
Pick User or Admin when the role field appears.
5
Send the invite
Click Send Invitation (or Send invitation to join my organisation for existing users).The teammate gets an email with an invitation link. New users set their name and password before joining.
6
(If email is delayed) Copy the invite link
On the team list, find the pending invite row and click Copy Link. Send it via Slack / WhatsApp / SMS / your CRM. Same effect as the email.
Recommended Team Structure for an Event-Run Organisation
Role
Who
Responsibilities
Admin (1–2)
Founder / ops director
Renewals, billing, plan changes, team access.
Admin (1)
Backup ops lead
Can pinch-hit on event day if primary admin is unreachable.
User
Photographers
Drop photos into Drive/Dropbox, run sync as needed.
User
Marketing / customer support
Respond to participant emails, monitor analytics, share event links.
User
Per-event coordinator
Configure each event, run Go Live.
For larger organisations, the same pattern scales — just keep at least two Admins and put the rest in User roles unless they specifically need to manage team access.
The photography team uploads to a linked Google Drive / Dropbox folder. A User-role coordinator runs Sync from the Photos tab. The event lead (Admin) does Go Live.
Marketing (User role) configures branding, copy, and the participant share link. The event lead (Admin) runs processing and Go Live. Team-access management stays with the founder (Admin).
You’re inviting a paid third-party photographer for a specific event. Invite them as User. Once the event delivery is done, Remove them from the Team — see steps below.
Read the confirmation dialog carefully. Removed users immediately lose access to your organisation but their personal 9Pic account is unaffected — they can still be re-invited later, including by themselves to a different organisation.
Only Admins see the invite button and member-management actions. If you’re a User in this organisation, ask an Admin to send invites or to upgrade your role.
Can I invite the same email to multiple organisations?
Yes. A 9Pic user can be a member of multiple organisations with different roles in each. They switch between organisations from the sidebar.
An invite is showing as Pending — did the email get sent?
Yes (assuming our system reported success). If the recipient says they didn’t get it, click Resend on the team row, or use Copy Link and send the link directly via your preferred channel.
Can I limit a User's access to specific events only?
Not on Pro — the Pro role model is organisation-wide (Admin or User), not per-event. If event-level access control is critical, talk to us about Enterprise.
What happens to a removed user's existing actions?
Their past actions on events stay attributed to them in audit logs and event history. They simply lose access going forward.
