Why This Matters
Three things you’ll do here in any given month: download an invoice for accounting, recheck a payment that’s stuck on Pending, and audit your billing history when something doesn’t match expectations. The Transactions page is the single source of truth for all of those.How to Open It
From the sidebar: Credits → Transactions (the tab is also reachable from the Credits dashboard). The page lists every payment ever made on the organisation, paginated, with:Statuses Explained
Pending is normal for a few minutes, especially after a PayGlocal redirect. If a row stays Pending for more than ~15 minutes, click Recheck.
Steps
Get an invoice
1
Open Credits → Transactions
Find the row for the payment you want an invoice for. Only Completed rows have a Get Invoice action.
2
Click Get Invoice
Click Get Invoice on the row. The dashboard navigates you to the billing flow with the row’s payment ID pre-filled and surfaces the downloadable invoice.
3
Download or send to accounting
Save the PDF / forward to your accounts team. INR invoices include the GSTIN and our business name (
19AAWCA7285Q1ZB, ARGO SOLUTIONS INFOTECH PRIVATE LIMITED).Recheck a pending payment
1
Find the Pending row
Pending rows show a Recheck button.
2
Click Recheck
Click Recheck. The dashboard re-queries the gateway:
- Razorpay: fetches order status; if paid, finds the captured payment and finalises. If expired/cancelled, marks as Failed.
- PayGlocal: calls the Get Status API. Success statuses finalise; cancellation-like statuses become Abandoned; everything else becomes Failed.
3
Refresh the row
The status updates inline. Completed rows become eligible for invoice download; Failed rows tell you the reason.
Copy a Payment ID or Gateway Ref ID
1
Find the row
Locate the transaction whose ID you need.
2
Click the copy icon
Each ID has a copy button. Useful when emailing support@9pic.ai about a specific payment — including both IDs makes diagnostics dramatically faster.
When to Use Recheck vs Contact Support
Common Questions
My bank shows the charge, but the dashboard says Failed.
My bank shows the charge, but the dashboard says Failed.
This is rare but happens when signature verification fails or the gateway times out post-charge. Email support@9pic.ai with the Payment ID and Gateway Ref ID — we’ll reconcile and either credit the credits or refund the charge.
Can I export all transactions to CSV?
Can I export all transactions to CSV?
Use the in-product export if shown on the Transactions table. If you need a full custom export (tax filing, audits), email support with the date range — we’ll send a CSV.
Why does INR show GST while USD doesn't?
Why does INR show GST while USD doesn't?
9Pic charges 18% GST on INR transactions per Indian tax rules. Non-INR transactions have zero GST. Both are documented in the Credit Purchase doc and shown line-by-line in the Order Summary at purchase time.
A row shows Custom Payment with no credits added. Is that a bug?
A row shows Custom Payment with no credits added. Is that a bug?
No — that’s the Custom Payment option (record a payment without adding credits). It’s intentional. See Credits & Top-ups → Custom Payment.
Why are old trial-era transactions still showing on my Pro account?
Why are old trial-era transactions still showing on my Pro account?
Transactions are organisation-scoped, not plan-scoped. Your trial-period and Pro-period transactions live in the same list because they’re the same organisation.
Next Steps
Credits & Top-ups
The flow that produces these transactions.
Renewal
Where the next big transaction will come from.
Credits Reference
Full Dashboard Guide reference for billing and transactions.
Talk to Us
Stuck payment? Need a manual reconciliation?