Skip to main content

​
Why This Matters

Once you’ve decided on a plan, the upgrade flow itself takes a few minutes. This page walks you through what to expect so there are no surprises at the payment step.

​
Before You Begin

  • You finished evaluating your trial — see Compare Plans if you haven’t picked yet.
  • You know which plan you want: Pay As You Go, Pro, or Enterprise.
  • You have a credit / debit card ready (or your team’s payment method).
  • You’re an admin of the organisation — only admins can purchase.
Your trial event data, team members, and settings all carry over. Upgrading does not reset anything.

​
Open the Upgrade Flow

1

Click Upgrade in the sidebar

On the trial, the dashboard sidebar shows a highlighted Upgrade button. Click it.
Trial dashboard sidebar showing the highlighted Upgrade button and Trial Setup progress widget
2

Or open Credits → Purchase

Alternatively, click Credits in the sidebar, then Purchase (or Add Credit) at the top.
This opens the Purchase Credits flow, which has four steps: Plan → Credits → Review → Payment.

​
Step 1 — Choose Your Plan

You’ll see plan options based on your current state:
Pick Pay As You Go if you want flexible, usage-based billing without a yearly commitment.Continue to the credits step to choose how many credits to buy upfront.
Purchase Credits plan step showing Pay As You Go, Pro Subscription, Custom Payment, and Enterprise options

​
Step 2 — Choose Credits

Pick how many credits to add. Use the table to pick a starting bundle that fits your event volume.
Event size you expectSuggested starter credits
500-1,000 photos1,000 credits
1,000-3,000 photos3,000 credits
3,000-10,000 photos10,000 credits
10,000+ photosUse Pay As You Go and top up as needed, or talk to us about Enterprise.
You can always come back and buy more credits later. Don’t over-buy on your first upgrade — buy enough for your next event, not your whole year.

​
Step 3 — Review

Review the order summary:
  • The plan you picked.
  • The credit bundle.
  • Currency — USD or INR depending on your organisation’s region.
  • Taxes — if applicable, GST is shown for INR purchases.
  • Total to be charged.
Before continuing to payment, you must check the Refund Policy acceptance box. This is required for every payment.
The refund policy acceptance applies only to this purchase. You will see it on every subsequent purchase too.

​
Step 4 — Payment

1

Click Pay

Click the payment button to launch the gateway checkout.
2

Complete checkout in the secure window

Enter card details in the payment gateway window. 9Pic does not see or store your card information.
3

Wait for verification

After payment, 9Pic verifies the transaction and updates your plan. This usually takes a few seconds.
4

See the success page

You’ll see a success page showing the credits added and your new plan. Your organisation’s plan badge in the sidebar updates immediately.
If you need an invoice, open Credits → Billing & Transactions after the purchase. See the Credits Guide for invoice download details.

​
What Changes Right After You Upgrade

ChangeWhen it takes effect
Plan badge in sidebarImmediately.
Domain moves from trial.9pic.ai to app.9pic.aiImmediately. From this point your event link works for real participant traffic.
Anti-abuse rate limits drop to normal production levelsImmediately, alongside the domain change.
Platform Visibility unlocks (events can be made public).Immediately.
Pro creative tools (Certify, Flow, Select, Buzz, Motion) appear in event navigation.Immediately, on Pro and Enterprise.
Credits balance increases.Immediately.
Custom domain setup option (e.g. photos.yourevent.com)Immediately, on Pro and Enterprise. See Settings - Domain.
Trial banner disappears from dashboard home.Immediately.
Your existing trial events stay Private after the upgrade. The domain moves automatically, but each event’s Platform Visibility must be flipped from Private to Public manually, on the events you actually want to publish.

​
If Payment Fails

  • Card declined: try a different card or contact your bank. The order is not charged again automatically.
  • Window closed before payment: the order is marked Abandoned. Just start the flow again.
  • Charged but plan didn’t update: this is rare but recoverable. Take a screenshot of your gateway confirmation, then email support@9pic.ai. We’ll reconcile manually.

​
Common Questions

No. Any unused trial credits stay in your balance and combine with the credits you just purchased.
No. Existing events stay Private until you change their Platform Visibility setting yourself. The domain does change automatically — from trial.9pic.ai to app.9pic.ai — but visibility is a per-event decision you control.
Yes. Plan upgrades take effect immediately. New features become available for all events in the organisation, including the one you’re already running.
Refunds are governed by the refund policy you accept at checkout. For special cases, email support@9pic.ai.
Existing teammates don’t receive a special notification, but they’ll see the new plan badge and creative tools when they next open the dashboard.

​
Next Steps

Credits Guide

Full reference for balance, usage, and invoices.

Settings - Domain

Set up your custom domain (Pro and Enterprise).

Dashboard Guide

Beyond the trial, the full reference for running events.

Contact Support

Issues with the upgrade flow or your invoice.