Why This Matters
Knowing exactly what your trial includes — and what it doesn’t — keeps you from wasting time on features you can’t fully try yet. The summary below comes straight from how the dashboard treats thetrial plan today.
What’s Included in Your Trial
Free credits to start
Your trial starts with 200 free credits so you can run a small real event end-to-end.
Full Photos product
Upload, sync, process, brand, and search photos using the full 9Pic Photos workflow.
AI photo search
9Pic FaceFind (selfie search) and 9Pic BibTrack (BIB number search) work on your trial gallery.
Team invites
Invite teammates so onboarding isn’t blocked on one account.
Same support as paid
Trial accounts get the same email response as Pro and Enterprise.
Working event link
A real, working event link you can open and test yourself — for internal evaluation only (see the warning below).
What’s Gated Until You Upgrade
These are the limits the dashboard actually enforces on a trial account:| Limit | What it means | How to remove it |
|---|---|---|
| Events stay private | Trial events are not listed publicly. The Platform Visibility setting on Create New Event is locked to Private. | Upgrade to Pay As You Go or Pro. |
| Only the Photos product | Creative tools like Certify, Flow, Select, Buzz, and Motion are not enabled on trial. | Upgrade to Pro (most creative tools) or Enterprise (everything, including Checkout). |
| Checkout is not available | You cannot sell event photos online during the trial. | Enterprise plan only. |
| Payment Config and Developer Zone | Payment gateway setup and API keys are gated. | Enterprise plan only. |
| Custom domain | Custom event domain (photos.yourevent.com) is a Pro feature. | Upgrade to Pro. |
None of the above limits stop you from running a useful test event. They only matter once you’re ready to make a paid event public, sell photos, or integrate 9Pic into your own apps.
Your Trial Domain (trial.9pic.ai)
This is the most important rule on this page. Read it carefully — it changes how you should share your trial event.
Every trial account is assigned the shared domain trial.9pic.ai the moment you sign up. This is not your future event website. It’s a shared evaluation surface used by every organiser on the trial plan.
What the trial domain does and does not do
| Behaviour | On trial.9pic.ai | On app.9pic.ai (after upgrade) |
|---|---|---|
| Lists your events publicly on the domain home page | No — the trial domain home page is intentionally empty for everyone. | Yes — your events show up after Go Live. |
| Photo search (FaceFind, BibTrack) works | Yes, but rate-limited for anti-abuse. | Yes, full production limits. |
| Suitable for real participant traffic | No. Real volume gets blocked. | Yes — designed for it. |
| Visible to search engines | No — discouraged. | Yes (subject to your settings). |
Custom domain (e.g. photos.yourevent.com) | Not available. | Available on Pro and Enterprise. |
Your event stays private — and stays that way after upgrade
When you create an event on the trial, Platform Visibility is locked to Private in the dashboard. You cannot make a trial event publicly listed.What changes when you upgrade
If you upgrade your trial to Pay As You Go, Pro, or Enterprise, your organisation’s domain is moved off the sharedtrial.9pic.ai surface to app.9pic.ai (or a custom subdomain on Pro / Enterprise). From that moment:
- Your event link starts working at the new domain.
- Anti-abuse protections drop to normal production limits — real participants can use the link.
- You can flip individual events from Private to Public on demand.
How Your Free Credits Work
- 1 photo processed = 1 credit consumed.
- Processing includes uploading, AI search indexing, and watermarking with 9Pic Stamp.
- Re-running Sync Images for the same photo doesn’t double-charge — only new photos consume credits.
- When you run out of credits, processing pauses. You’ll see a notice on the event’s overview tab.
What Happens If You Don’t Upgrade
- Your trial account doesn’t disappear when credits run out — your event data stays.
- You can come back, add credits with Pay As You Go, and your existing event will pick up where it left off.
- See Compare Plans for what changes after you upgrade.
Next Steps
Run Your First Event
Use the included credits to create and publish a real event.
Compare Plans
See exactly what changes between Trial, Pay As You Go, Pro, and Enterprise.
Trial Checklist
The 8 things worth testing before you decide.
Talk to Us
Need a beta feature or a larger trial credit pool? Get in touch.