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Why This Matters

Most of your trial is self-serve — sign up, run an event, upgrade. But there are four situations where a quick email saves you days:
  1. You want to try a beta or enabled-by-request feature during the trial.
  2. You’re a serious evaluator and need a larger trial or more time.
  3. You need Enterprise pricing for high volume, Checkout, or custom integrations.
  4. You’re stuck on a step and want a human to look at your account.

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Where to Reach Us

ReasonBest contact
General product questions, stuck on a stepsupport@9pic.ai
Enterprise pricing, custom integrations, Checkout9pic.ai/contact
Beta or enabled-by-request featuressupport@9pic.ai
Refunds or invoice correctionssupport@9pic.ai
Trial accounts get the same response standard as paid accounts. We don’t deprioritise trial-user emails.

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Beta and Enabled-by-Request Features

Some 9Pic products are not visible by default in the dashboard, even on paid plans. They are available — they just need a quick email to turn on.
ProductStatusAvailable on
9Pic Checkout — sell photos onlineBetaEnterprise
9Pic Flow — AI video reelsBetaPro, Enterprise
9Pic Buzz — frames & badgesEnabled by requestPro, Enterprise
9Pic Certify — certificatesEnabled by requestPro, Enterprise
9Pic Select — client photo proofingEnabled by requestPro, Enterprise
If you’re evaluating one of these during your trial, email support@9pic.ai with:
  • Your organisation name (or login email).
  • The feature you’d like enabled.
  • Your upcoming event date, if any.
We’ll either enable a temporary preview on your trial account or schedule a demo with you, depending on which feature it is.
Beta features may behave differently from documented behaviour. Don’t make a final purchase decision based on a beta feature without telling us first — we can usually help you stress-test it correctly.

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When to Talk to Us About Enterprise

Pick Enterprise when at least one of these is true for you:

High photo volume

You expect tens of thousands of photos per event, or many events per year. We can offer better unit pricing at scale.

You want to sell photos

9Pic Checkout (selling event photos online with refunds, taxes, and a payment gateway) is Enterprise-only.

Custom integrations

You want API keys, webhooks, or to integrate 9Pic into your own apps. The Developer Zone is gated to Enterprise.

Custom payment gateway

Your organisation requires a specific payment gateway, country, or merchant configuration. Payment Config is Enterprise-only.
To start an Enterprise conversation:
1

From the dashboard

Open Credits → Purchase, click the Enterprise plan card, and you’ll be taken to our contact form at 9pic.ai/contact.
2

Or email us directly

Email sales@9pic.ai with:
  • Your expected annual photo volume.
  • The products you want (Checkout, Developer Zone, etc.).
  • Your timeline (next event, integration deadline).
3

Initial call

We’ll set up a short call to confirm scope, then send a custom proposal. Most Enterprise setups are live within a week.

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When to Ask for a Trial Extension

It’s reasonable to ask for more trial time or credits when:
  • Your real upcoming event is further out than the trial allows, but you still want to evaluate.
  • You’re evaluating a beta or enabled-by-request feature that took some setup time.
  • You need to coordinate evaluation across multiple teammates and the calendar slipped.
To request an extension, email support@9pic.ai with:
  • Your organisation name or login email.
  • What you’ve already tested and what’s left.
  • The event you’re evaluating for, and its date.
Most reasonable requests are approved.

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When to Email Support

Use support@9pic.ai for any of these:
  • A processing pipeline step is stuck or failed and the troubleshooting page doesn’t help.
  • You purchased credits but the balance didn’t update.
  • An invitation isn’t reaching a teammate after 3 resends.
  • A beta or enabled-by-request feature you asked for isn’t visible.
  • Anything in the dashboard doesn’t behave like this documentation says.
Include in your email:
  • Your organisation name or login email.
  • The event ID (visible in the URL of the event details page, if relevant).
  • A screenshot or screen recording of the issue.
  • The time the issue happened (so we can look at logs).
A clear screenshot and the event ID typically cuts our resolution time in half.

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Common Questions

Phone calls are reserved for Enterprise conversations. Email is the fastest way for everything else.
Business-day responses for support emails. Enterprise sales conversations are usually scheduled within 24-48 hours.
Yes. Mention it in your first email and we’ll send the relevant documents.
Email support@9pic.ai. We will share status and impact directly while we get a public status page in place.

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Next Steps

Compare Plans

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Upgrade Your Plan

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Contact Support

Full reference for support channels and response times.

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