Once you’ve decided Pro is right (see When to Upgrade), the upgrade itself takes a few minutes through the dashboard. This page walks through what to expect at every step so there are no surprises at payment.
After picking Pro Subscription, you can also add credits in the same transaction. The order summary shows:
Pro Subscription base price (verify the current price displayed in the dashboard).
Extra credits (optional) — any quantity above the included amount.
Total credits that will be in your balance after the purchase.
What you should buy
Why
Pro only (no extra credits)
If your existing PAYG balance already covers your next event.
Pro + your usual top-up amount
If your existing balance is low and you’re due for a top-up anyway. Combining saves a separate transaction.
Don’t over-buy on the upgrade. Pro doesn’t expire on credits (only on the subscription term), so you can top up later as needed at the same per-credit cost.
Taxes: shown automatically based on your billing region.
Grand total to be charged.
Tick the Refund Policy acceptance box. This is required for every purchase.
The Pro subscription portion is for a 365-day term with manual renewal. After 365 days, you’ll need to re-purchase Pro to keep the creative tools and custom domain active.
Try a different card. The order is not retried automatically.
Window closed before paying
Order is marked Abandoned. Just start the flow again — no charge.
Charged but plan didn’t update
Open Credits → Billing & Transactions, find the row, click Recheck. If still stuck, take a screenshot of the gateway confirmation and email support@9pic.ai.
Do I lose my Pay As You Go credits when I upgrade?
No. All your existing credits stay in your balance and combine with any extra credits you bought in the upgrade transaction.
Will my existing events automatically use the Pro creative tools?
The creative tools (Certify, Flow, Select, Buzz, Motion) become available on every existing event immediately. They aren’t auto-applied — you choose when to use them per event.
What's the first thing I should do after upgrading?
Run the Setup Wizard that appears in the sidebar. It walks through theme color, logo, footer, social links, contact form, header CTA, and team invite — your branded site setup is the highest-leverage thing to do first. See Pro Guide → Setup Wizard.
What happens at the end of my Pro term (365 days)?
Pro renewal is manual — you re-purchase Pro from the same Purchase Credits flow. The dashboard surfaces “Expires in N days” warnings on Credits → Subscription when expiry is within 30 days. If the term ends without renewal, the creative tools and custom domain become unavailable on new events; the account effectively returns to a Pay-As-You-Go-style state.
