Why This Matters
The Billing & Transactions tab is where you find every payment 9Pic has on file for your organisation. It’s also where you download invoices, recheck stuck payments, and (if you haven’t already) fill in the billing details that get printed on those invoices. This page is a quick reference for all of that.Open the Tab
Sidebar → Credits → Billing & Transactions sub-tab. The tab has two sections:Section 1 — Billing Details
Click Edit Billing Details to fill in or update the information that appears on every invoice 9Pic generates for you.Fill this in once after your first top-up so subsequent invoices have your correct legal name and address. You can edit it any time — past invoices keep the details that were on file when they were generated.
Section 2 — Transactions
The Transactions list shows every payment, newest first. Each row has a status badge and one or two action buttons depending on the status.Status badges
Per-row actions
How to Download an Invoice
1
Open Billing & Transactions
Sidebar → Credits → Billing & Transactions.
2
Find the payment row
Use the date column to find the top-up. Status should be Completed.
3
Click Invoice
The button on the right of the row labelled Invoice with a download icon. The PDF downloads as
invoice-<payment_id>.pdf.4
If the button isn't there
The row will instead show Add Billing (you haven’t filled in billing details yet) or Retry Invoice (generation failed). Follow the prompt for the relevant case.
How to Recheck a Pending Payment
1
Find the Pending row
Open the Transactions tab. Pending payments show a yellow Pending badge.
2
Click Recheck
The dashboard re-queries the payment gateway. A toast confirms the result:
- Payment verified — the row flips to Completed and credits are added.
- Payment failed — the row flips to Failed. Start a new top-up if needed.
- Still Pending — give it another minute or two and recheck again. If it stays Pending for >10 minutes, take a screenshot and email support@9pic.ai.
How to Retry a Failed Invoice
If the Invoice button doesn’t appear on a Completed row, the dashboard will show one of these:- In progress — the invoice is being generated. Refresh in a minute.
- Add Billing — fill in Billing Details (Section 1 above). The invoice will generate after you save.
- Retry Invoice — invoice generation failed. Click Retry. The dashboard re-runs generation and shows a toast on success.
Common Questions
Where do I find the payment ID?
Where do I find the payment ID?
Each transaction row has an info icon (popover) that reveals the payment ID, gateway, gateway payment ID, and order ID. Use these when filing support tickets.
Can I download invoices in bulk?
Can I download invoices in bulk?
Not from the dashboard — invoices download one at a time. For bulk export, email support@9pic.ai and we can send a zip for any date range.
An invoice has the wrong company name. What do I do?
An invoice has the wrong company name. What do I do?
Update Billing Details with the correct name. New invoices will use the corrected name. For an existing invoice that needs to be re-issued, email support with the original payment ID.
What's the difference between Pending and Abandoned?
What's the difference between Pending and Abandoned?
Pending = the payment was attempted and the gateway hasn’t returned a final result yet (or the result is being verified). Use Recheck. Abandoned = you closed the gateway window or never confirmed the order — no charge happened. Just start a new top-up.
My card was charged but the row says Pending. Did I pay twice?
My card was charged but the row says Pending. Did I pay twice?
No. The order is held in Pending until 9Pic verifies the gateway. Click Recheck to finalise. If the gateway confirms the payment, the row flips to Completed and credits appear; you won’t be charged a second time.
Can my operators download invoices?
Can my operators download invoices?
Operators can view the Transactions list but only admins can download invoices and edit Billing Details.
Next Steps
Buy More Credits
The top-up walkthrough.
Manage Credits
Balance, monthly usage, and credit history.
Talk to Us
Need help with billing or a custom invoice request?
Credits Reference
Full Dashboard Guide reference for the Credits dashboard.