> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Talk to Us

> When and how to reach out — Enterprise, beta features, and trial extensions

## Why This Matters

Most of your trial is self-serve — sign up, run an event, upgrade. But there are four situations where a quick email saves you days:

1. You want to **try a beta or enabled-by-request feature** during the trial.
2. You're a serious evaluator and need a **larger trial** or more time.
3. You need **Enterprise pricing** for high volume, Checkout, or custom integrations.
4. You're **stuck on a step** and want a human to look at your account.

## Where to Reach Us

| Reason                                            | Best contact                                |
| ------------------------------------------------- | ------------------------------------------- |
| General product questions, stuck on a step        | [support@9pic.ai](mailto:support@9pic.ai)   |
| Enterprise pricing, custom integrations, Checkout | [9pic.ai/contact](https://9pic.ai/contact/) |
| Beta or enabled-by-request features               | [support@9pic.ai](mailto:support@9pic.ai)   |
| Refunds or invoice corrections                    | [support@9pic.ai](mailto:support@9pic.ai)   |

<Note>
  Trial accounts get the **same response standard** as paid accounts. We don't deprioritise trial-user emails.
</Note>

## Beta and Enabled-by-Request Features

Some 9Pic products are not visible by default in the dashboard, even on paid plans. They are available — they just need a quick email to turn on.

| Product                                 | Status             | Available on    |
| --------------------------------------- | ------------------ | --------------- |
| **9Pic Checkout** — sell photos online  | Beta               | Enterprise      |
| **9Pic Flow** — AI video reels          | Beta               | Pro, Enterprise |
| **9Pic Buzz** — frames & badges         | Enabled by request | Pro, Enterprise |
| **9Pic Certify** — certificates         | Enabled by request | Pro, Enterprise |
| **9Pic Select** — client photo proofing | Enabled by request | Pro, Enterprise |

If you're evaluating one of these during your trial, email [support@9pic.ai](mailto:support@9pic.ai) with:

* Your **organisation name** (or login email).
* The **feature** you'd like enabled.
* Your **upcoming event date**, if any.

We'll either enable a temporary preview on your trial account or schedule a demo with you, depending on which feature it is.

<Warning>
  **Beta** features may behave differently from documented behaviour. Don't make a final purchase decision based on a beta feature without telling us first — we can usually help you stress-test it correctly.
</Warning>

## When to Talk to Us About Enterprise

Pick Enterprise when at least one of these is true for you:

<CardGroup cols={2}>
  <Card title="High photo volume" icon="chart-line">
    You expect tens of thousands of photos per event, or many events per year. We can offer better unit pricing at scale.
  </Card>

  <Card title="You want to sell photos" icon="cart-shopping">
    9Pic Checkout (selling event photos online with refunds, taxes, and a payment gateway) is **Enterprise-only**.
  </Card>

  <Card title="Custom integrations" icon="code">
    You want **API keys**, **webhooks**, or to integrate 9Pic into your own apps. The Developer Zone is gated to Enterprise.
  </Card>

  <Card title="Custom payment gateway" icon="credit-card">
    Your organisation requires a specific payment gateway, country, or merchant configuration. **Payment Config** is Enterprise-only.
  </Card>
</CardGroup>

To start an Enterprise conversation:

<Steps>
  <Step title="From the dashboard">
    Open **Credits → Purchase**, click the **Enterprise** plan card, and you'll be taken to our contact form at [9pic.ai/contact](https://9pic.ai/contact/).
  </Step>

  <Step title="Or email us directly">
    Email [sales@9pic.ai](mailto:sales@9pic.ai) with:

    * Your **expected annual photo volume**.
    * The **products** you want (Checkout, Developer Zone, etc.).
    * Your **timeline** (next event, integration deadline).
  </Step>

  <Step title="Initial call">
    We'll set up a short call to confirm scope, then send a custom proposal. Most Enterprise setups are live within a week.
  </Step>
</Steps>

## When to Ask for a Trial Extension

It's reasonable to ask for more trial time or credits when:

* Your real upcoming event is **further out** than the trial allows, but you still want to evaluate.
* You're evaluating a **beta or enabled-by-request feature** that took some setup time.
* You need to coordinate evaluation **across multiple teammates** and the calendar slipped.

To request an extension, email [support@9pic.ai](mailto:support@9pic.ai) with:

* Your **organisation name** or login email.
* What you've already tested and what's left.
* The **event** you're evaluating for, and its date.

Most reasonable requests are approved.

## When to Email Support

Use [support@9pic.ai](mailto:support@9pic.ai) for any of these:

* A processing pipeline step is stuck or failed and the troubleshooting page doesn't help.
* You purchased credits but the balance didn't update.
* An invitation isn't reaching a teammate after **3 resends**.
* A beta or enabled-by-request feature you asked for isn't visible.
* Anything in the dashboard doesn't behave like this documentation says.

Include in your email:

* Your **organisation name** or login email.
* The **event ID** (visible in the URL of the event details page, if relevant).
* A **screenshot or screen recording** of the issue.
* The **time** the issue happened (so we can look at logs).

<Tip>
  A clear screenshot and the event ID typically cuts our resolution time in half.
</Tip>

## Common Questions

<AccordionGroup>
  <Accordion title="Do you offer phone support?">
    Phone calls are reserved for Enterprise conversations. Email is the fastest way for everything else.
  </Accordion>

  <Accordion title="How quickly do you respond?">
    Business-day responses for support emails. Enterprise sales conversations are usually scheduled within 24-48 hours.
  </Accordion>

  <Accordion title="Can you sign an NDA or share a security overview?">
    Yes. Mention it in your first email and we'll send the relevant documents.
  </Accordion>

  <Accordion title="Where can I see status / outage information?">
    Email [support@9pic.ai](mailto:support@9pic.ai). We will share status and impact directly while we get a public status page in place.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Compare Plans" icon="scale-balanced" href="/trial-guide/compare-plans">
    See exactly which plan unlocks each feature.
  </Card>

  <Card title="Upgrade Your Plan" icon="arrow-up-right-from-square" href="/trial-guide/upgrade">
    For Pay As You Go and Pro, you can upgrade self-serve in minutes.
  </Card>

  <Card title="Contact Support" icon="life-ring" href="/dashboard-guide/contact-support">
    Full reference for support channels and response times.
  </Card>

  <Card title="Trial Guide Home" icon="rocket" href="/trial-guide">
    Back to the trial journey overview.
  </Card>
</CardGroup>