> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Renewal

> What happens at the 365-day mark and how to renew on time

## Why This Matters

Pro is a **365-day annual subscription**, not an auto-renewing one. At the 365-day mark your plan expires and the dashboard treats your account as no-longer-Pro until you renew. Knowing the renewal mechanics — and that they require a brief conversation with our team — keeps your event from going dark on the wrong day.

## How Pro Renewal Works

| Concept                                | Behaviour                                                                                                                                                                                                                                       |
| -------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Subscription duration**              | 365 days from the day Pro was finalised.                                                                                                                                                                                                        |
| **Where to see your expiry**           | **Credits → Subscription Details** shows the exact expiry date.                                                                                                                                                                                 |
| **Auto-renewal**                       | **No.** The dashboard does not auto-charge your card.                                                                                                                                                                                           |
| **30-day warning**                     | The dashboard shows an *"Expires in N days"* badge when you're within 30 days of expiry.                                                                                                                                                        |
| **Past-expiry badge**                  | Once expiry passes, the badge becomes a red **"Expired"** marker.                                                                                                                                                                               |
| **How to renew**                       | **Email [support@9pic.ai](mailto:support@9pic.ai)** — the dashboard's Subscription Details says: *"Plan type and subscription dates are managed by our team. Reach out to [support@9pic.ai](mailto:support@9pic.ai) for upgrades or renewals."* |
| **Pro re-purchase from the dashboard** | **Blocked.** The backend returns 400 when an organiser whose `plan_type` is already `pro` tries to buy Pro again — that's intentional, to avoid double-charging during a renewal handshake.                                                     |

<Warning>
  **Renewal is currently a manual process.** It's not a hidden setting in the dashboard — the backend explicitly blocks re-purchasing Pro from the UI. The path to renew is to contact support before your expiry date. Treat the *"Expires in N days"* badge as a calendar reminder, not as a button.
</Warning>

## Steps

<Steps>
  <Step title="Find your expiry date">
    Open **Credits → Subscription Details** in the sidebar. The Subscription Expiry card shows:

    * The exact expiry date (e.g. *9 May 2027*).
    * A countdown badge: *"N days remaining"*, *"Expires in N days"* (within 30 days), or **"Expired"** (past expiry).
  </Step>

  <Step title="Diary the renewal at 60 days out">
    The dashboard's 30-day warning is too late for many ops teams — DNS / domain / accounting cycles take longer than that. Put a **60-day** reminder in your team's calendar with a link to this page.
  </Step>

  <Step title="Email support@9pic.ai for renewal">
    Email [support@9pic.ai](mailto:support@9pic.ai) (or use the in-product Support flow) with:

    * Your **organisation name** as it appears in the dashboard.
    * **Confirmation** that you're renewing Pro for another 365 days.
    * **Currency** preference (USD or INR).
    * Any changes to billing details (new GSTIN, new billing email, new currency, etc.).

    Our team replies with a renewal payment link (or invoice for accounting if your organisation requires that route). Pay through the link.
  </Step>

  <Step title="Verify the new expiry date">
    Once the renewal payment is finalised, **Credits → Subscription Details** updates to show the new expiry date (the original expiry + 365 days, or today + 365 days, depending on how the renewal is keyed — confirm with support).

    Refresh the dashboard if it doesn't update immediately.
  </Step>

  <Step title="Verify your credit balance">
    Renewal is for the subscription only — credits are separate. Top up credits at the same time if your balance is low. See [Credits & Top-ups](/pro-guide/credits).
  </Step>
</Steps>

## What If You Miss the Renewal Date

| Situation                                   | What happens                                                                                                                                                                                                                                                                                             |
| ------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Plan expired but you have remaining credits | Pro features remain technically available depending on backend gating; new event creations may still work because the `domain` and feature flags don't auto-revert. **However**, the *"Expired"* badge means your renewal is overdue — email support immediately to avoid surprise feature restrictions. |
| Your custom domain is in flux               | Domain settings are independent of plan expiry. Don't change domain right around your renewal.                                                                                                                                                                                                           |
| You wanted to upgrade to Enterprise instead | Don't renew Pro — email [support@9pic.ai](mailto:support@9pic.ai) and ask about Enterprise. We'll handle the transition without you paying for both plans. See [Talk to Us about Enterprise](/pro-guide/talk-to-us).                                                                                     |
| You're done with 9Pic                       | Email [support@9pic.ai](mailto:support@9pic.ai) and let us know. We'll archive cleanly and answer any data-export questions.                                                                                                                                                                             |

<Warning>
  Don't try to "stay on Pro" by buying credits without renewing the subscription. The Pro feature gates are tied to your `plan_type`, not to your credit balance. If your subscription expires, your domain, branding, and creative tools may stop working as expected even with credits in the account.
</Warning>

## Recommended Renewal Hygiene

| Habit                                      | Why                                                                                 |
| ------------------------------------------ | ----------------------------------------------------------------------------------- |
| Diary at **60 days out**                   | Gives time for accounting cycles, DNS audits, billing-detail changes.               |
| Renew **before expiry**, not on expiry day | Avoids any same-day gating uncertainty during your event season.                    |
| Top up credits at the same time            | Keep balance ≥ your largest expected event size.                                    |
| Verify expiry post-payment                 | Open **Credits → Subscription Details** after each renewal to confirm the new date. |
| Update GSTIN / billing email if it changed | Prevents accounting issues at the next renewal.                                     |

## Common Questions

<AccordionGroup>
  <Accordion title="Why does the dashboard block me from re-buying Pro?">
    The backend returns 400 when an organiser whose `plan_type` is already `pro` tries to create a Pro purchase order. This is intentional — it prevents accidental double-charging during a renewal handshake and forces a deliberate support conversation.
  </Accordion>

  <Accordion title="Will my data disappear if I let Pro expire?">
    No. Event data, photos, and credit balance persist. What changes is the plan-gated feature access (domain customisation, creative tools, public visibility). Email [support@9pic.ai](mailto:support@9pic.ai) before things actually start gating off.
  </Accordion>

  <Accordion title="Can I renew early?">
    Yes — email [support@9pic.ai](mailto:support@9pic.ai). We can apply the new 365 days starting from your current expiry date so you don't lose time you've already paid for.
  </Accordion>

  <Accordion title="Can I get an invoice for my renewal for accounting?">
    Yes. Tell support you need an invoice in your renewal email and we'll send one via the in-product billing flow (with GSTIN line for INR customers).
  </Accordion>

  <Accordion title="What if my renewal is in a different currency than my original purchase?">
    Tell support upfront. Currency is set at the time of purchase and influences GST handling for INR customers. We'll set the new term in the right currency.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Credits & Top-ups" icon="coins" href="/pro-guide/credits">
    Top up your balance at the same time as renewal.
  </Card>

  <Card title="Transactions" icon="receipt" href="/pro-guide/transactions">
    Past payments and invoices for accounting.
  </Card>

  <Card title="Talk to Us about Enterprise" icon="building" href="/pro-guide/talk-to-us">
    Use the renewal moment to evaluate Enterprise.
  </Card>

  <Card title="Subscription Reference" icon="book" href="/dashboard-guide/credits">
    Full Dashboard Guide reference for Credits and subscriptions.
  </Card>
</CardGroup>