> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices & Transactions

> Find a past payment, download an invoice, recheck a stuck status

## Why This Matters

The Billing & Transactions tab is where you find every payment 9Pic has on file for your organisation. It's also where you download invoices, recheck stuck payments, and (if you haven't already) fill in the billing details that get printed on those invoices. This page is a quick reference for all of that.

## Open the Tab

Sidebar → **Credits** → **Billing & Transactions** sub-tab.

The tab has two sections:

| Section             | What it does                                                                                                          |
| ------------------- | --------------------------------------------------------------------------------------------------------------------- |
| **Billing Details** | Your invoice billing address, company name, contact info, and tax identifiers. Filled in once; used on every invoice. |
| **Transactions**    | Every payment record — successful, pending, failed, abandoned. With per-row actions.                                  |

## Section 1 — Billing Details

Click **Edit Billing Details** to fill in or update the information that appears on every invoice 9Pic generates for you.

| Field                        | Notes                                                                                                  |
| ---------------------------- | ------------------------------------------------------------------------------------------------------ |
| **Company name / Name**      | The legal name on the invoice. Leave Company name blank for personal-name invoices.                    |
| **Email**                    | The address that receives invoice notifications.                                                       |
| **Phone**                    | Optional.                                                                                              |
| **Billing address**          | Country, state, city, postal code, address lines.                                                      |
| **Tax identifier**           | Optional. Format depends on your country. The dashboard validates the format before saving.            |
| **Shipping same as billing** | Default on. Toggle off if you need to ship to a different address (rarely used for software invoices). |

<Note>
  Fill this in once after your first top-up so subsequent invoices have your correct legal name and address. You can edit it any time — past invoices keep the details that were on file when they were generated.
</Note>

<Warning>
  If you skip Billing Details, invoices may be marked **Waiting for billing** and won't be downloadable until you fill the form in. The dashboard surfaces this with a yellow **Add Billing** button on the affected transaction row.
</Warning>

## Section 2 — Transactions

The Transactions list shows every payment, newest first. Each row has a **status** badge and one or two action buttons depending on the status.

### Status badges

| Status        | What it means                                                                      | Action available                                     |
| ------------- | ---------------------------------------------------------------------------------- | ---------------------------------------------------- |
| **Completed** | Payment succeeded. Credits added (or, for Custom Payment, recorded).               | Download Invoice (if billing details are filled in). |
| **Pending**   | Gateway hasn't returned a final result yet, or the result is being verified.       | **Recheck** — re-queries the gateway and finalises.  |
| **Failed**    | Payment was attempted and rejected (card declined, insufficient funds, etc.).      | None — start a new top-up.                           |
| **Abandoned** | You opened the gateway and closed it without paying, or never confirmed the order. | None — start a new top-up. No charge was made.       |

### Per-row actions

| Action                 | When to use it                                                                                                    |
| ---------------------- | ----------------------------------------------------------------------------------------------------------------- |
| **Recheck**            | A row stays on **Pending** for more than a couple of minutes. Recheck queries the gateway and updates the status. |
| **Invoice** (Download) | A **Completed** row shows an **Invoice** button. Click to download the PDF invoice.                               |
| **Add Billing**        | The invoice can't be generated yet because Billing Details are missing. Click to open the Billing Details form.   |
| **Retry Invoice**      | The invoice generation hit a transient failure. Click to re-trigger generation.                                   |

## How to Download an Invoice

<Steps>
  <Step title="Open Billing & Transactions">
    Sidebar → **Credits** → **Billing & Transactions**.
  </Step>

  <Step title="Find the payment row">
    Use the date column to find the top-up. Status should be **Completed**.
  </Step>

  <Step title="Click Invoice">
    The button on the right of the row labelled **Invoice** with a download icon. The PDF downloads as `invoice-<payment_id>.pdf`.
  </Step>

  <Step title="If the button isn't there">
    The row will instead show **Add Billing** (you haven't filled in billing details yet) or **Retry Invoice** (generation failed). Follow the prompt for the relevant case.
  </Step>
</Steps>

## How to Recheck a Pending Payment

<Steps>
  <Step title="Find the Pending row">
    Open the Transactions tab. Pending payments show a yellow **Pending** badge.
  </Step>

  <Step title="Click Recheck">
    The dashboard re-queries the payment gateway. A toast confirms the result:

    * **Payment verified** — the row flips to **Completed** and credits are added.
    * **Payment failed** — the row flips to **Failed**. Start a new top-up if needed.
    * **Still Pending** — give it another minute or two and recheck again. If it stays Pending for >10 minutes, take a screenshot and email [support@9pic.ai](mailto:support@9pic.ai).
  </Step>
</Steps>

## How to Retry a Failed Invoice

If the **Invoice** button doesn't appear on a Completed row, the dashboard will show one of these:

* **In progress** — the invoice is being generated. Refresh in a minute.
* **Add Billing** — fill in Billing Details (Section 1 above). The invoice will generate after you save.
* **Retry Invoice** — invoice generation failed. Click Retry. The dashboard re-runs generation and shows a toast on success.

If Retry keeps failing, email [support@9pic.ai](mailto:support@9pic.ai) with the payment ID from the row.

## Common Questions

<AccordionGroup>
  <Accordion title="Where do I find the payment ID?">
    Each transaction row has an info icon (popover) that reveals the payment ID, gateway, gateway payment ID, and order ID. Use these when filing support tickets.
  </Accordion>

  <Accordion title="Can I download invoices in bulk?">
    Not from the dashboard — invoices download one at a time. For bulk export, email [support@9pic.ai](mailto:support@9pic.ai) and we can send a zip for any date range.
  </Accordion>

  <Accordion title="An invoice has the wrong company name. What do I do?">
    Update **Billing Details** with the correct name. New invoices will use the corrected name. For an existing invoice that needs to be re-issued, email support with the original payment ID.
  </Accordion>

  <Accordion title="What's the difference between Pending and Abandoned?">
    **Pending** = the payment was attempted and the gateway hasn't returned a final result yet (or the result is being verified). Use Recheck. **Abandoned** = you closed the gateway window or never confirmed the order — no charge happened. Just start a new top-up.
  </Accordion>

  <Accordion title="My card was charged but the row says Pending. Did I pay twice?">
    No. The order is held in Pending until 9Pic verifies the gateway. Click **Recheck** to finalise. If the gateway confirms the payment, the row flips to Completed and credits appear; you won't be charged a second time.
  </Accordion>

  <Accordion title="Can my operators download invoices?">
    Operators can view the Transactions list but only **admins** can download invoices and edit Billing Details.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Buy More Credits" icon="cart-shopping" href="/pay-as-you-go-guide/buy-more-credits">
    The top-up walkthrough.
  </Card>

  <Card title="Manage Credits" icon="chart-line" href="/pay-as-you-go-guide/manage-credits">
    Balance, monthly usage, and credit history.
  </Card>

  <Card title="Talk to Us" icon="comments" href="/pay-as-you-go-guide/talk-to-us">
    Need help with billing or a custom invoice request?
  </Card>

  <Card title="Credits Reference" icon="book" href="/dashboard-guide/credits">
    Full Dashboard Guide reference for the Credits dashboard.
  </Card>
</CardGroup>