> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Search Not Working

> When participants can't find photos using bib, name, or selfie search.

## Symptoms

* Bib search returns no results.
* Name search returns no results.
* Selfie search does not find matches.

## Quick Checks

1. Confirm photos are synced **and** processed — participants can only search what's been processed.
2. Confirm the right search methods are enabled in **9Pic Photo → Configuration**.
3. For races, confirm bib (and name) search is enabled and the bib detection range covers your numbers.

## Fix Steps

<Steps>
  <Step title="Open Configuration">
    Open your event and go to **9Pic Photo → Configuration**.
  </Step>

  <Step title="Enable the right search methods">
    Turn on **Selfie Search** and, for races, **Bib Search**. **Name Search** is an add-on under Bib Search and needs a bib-to-name CSV.
  </Step>

  <Step title="Save your changes">
    Configuration changes are staged — click **Save** in the footer. The dashboard warns you if you try to leave with unsaved changes.
  </Step>

  <Step title="Widen bib detection if needed">
    If some bibs aren't found, open the bib detection settings and widen the digit range or add explicit ranges. Re-process if you changed detection after importing.
  </Step>
</Steps>

<Note>
  Bib and name search are offered when the event type is **Endurance Sports**. See [Create an event](/dashboard-guide/events/create) for choosing the event type.
</Note>

## Next Steps

<CardGroup cols={2}>
  <Card title="Photo Configuration" icon="gear" href="/dashboard-guide/photos/configuration">
    Search methods, bib detection, and the bib-to-name CSV.
  </Card>

  <Card title="Photo Overview" icon="images" href="/dashboard-guide/photos/overview">
    Confirm sync and processing status.
  </Card>
</CardGroup>