> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Credits & Processing

> When processing pauses because of a low credit balance.

## Symptoms

* Processing stops or won't start.
* You see a low-credits or "insufficient credits" message.

## Fix Steps

<Steps>
  <Step title="Check your balance">
    In the sidebar, open **Credits** and look at **Available Credits**.
  </Step>

  <Step title="Purchase credits">
    Click **Purchase Credits** and complete the checkout. (The **Add Credits** button next to the balance is for 9Pic staff only — customers use **Purchase Credits**.)
  </Step>

  <Step title="Retry processing">
    Return to **9Pic Photo → Overview** and run **Process Photos** again.
  </Step>
</Steps>

<Note>
  Some organisations use custom billing and may not see self-serve top-ups. If **Purchase Credits** isn't available, email [support@9pic.ai](mailto:support@9pic.ai).
</Note>

## Next Steps

<CardGroup cols={2}>
  <Card title="Credits" icon="coins" href="/dashboard-guide/credits">
    Balance, usage, purchases, and billing.
  </Card>

  <Card title="Fair Usage Policy" icon="scale-balanced" href="/dashboard-guide/fair-usage-policy">
    How usage limits apply to credits and processing.
  </Card>
</CardGroup>