> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't Log In

> Fix sign-in issues and regain access to your dashboard.

## Symptoms

* You enter your email and password but can't get in.
* Clerk shows an "incorrect email or password" or "couldn't find your account" message.
* You can't reset your password, or you're sent back to the login page after signing in.

## Quick Checks

1. Confirm you're signing in at [admin.9pic.ai](https://admin.9pic.ai). The dashboard sign-in is powered by **Clerk**.
2. Re-type your email and password (passwords are case-sensitive). Avoid copy/paste if your password manager adds a trailing space.
3. Try an incognito/private window to rule out browser extensions and stale cookies.

## Fix: Wrong Email or Password

<Steps>
  <Step title="Re-enter your credentials">
    Type both fields again in the Clerk sign-in card and submit.
  </Step>

  <Step title="Use Forgot password?">
    Click **Forgot password?** on the Clerk card and follow the email reset link Clerk sends to your account.
  </Step>

  <Step title="Try social sign-in if you set it up">
    If your account uses Google or Microsoft sign-in, use those buttons above the email field instead of a password.
  </Step>
</Steps>

## Fix: You Don't Have Access Yet

If you're new to an organisation, someone must invite you first — sign-in only works once your account exists.

<Steps>
  <Step title="Ask an admin to invite you">
    An organisation admin can invite you from the **Team** page.
  </Step>

  <Step title="Accept the invitation">
    Open the invite email, set your name and password, then sign in again.
  </Step>
</Steps>

## Fix: Sent Back to Login After Signing In

This usually means your session expired or third-party cookies are blocked.

<Steps>
  <Step title="Enable cookies">
    Allow cookies for `admin.9pic.ai` and Clerk, then reload.
  </Step>

  <Step title="Sign in again">
    Sign in once more. If it still loops, clear cookies for `admin.9pic.ai` and retry.
  </Step>
</Steps>

## Next Steps

<CardGroup cols={2}>
  <Card title="Sign in guide" icon="rocket" href="/dashboard-guide/getting-started/sign-in">
    The full Clerk sign-in walkthrough and organisation switcher.
  </Card>

  <Card title="Team" icon="users" href="/dashboard-guide/team">
    How invites and team access work.
  </Card>
</CardGroup>