> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fix common issues fast and get your event back on track.

## Start Here

Pick the problem that matches what you're seeing.

<CardGroup cols={2}>
  <Card title="Can't Log In" icon="right-to-bracket" href="/dashboard-guide/troubleshooting/cant-log-in">
    Sign-in fails, you're stuck on the login page, or you can't reset your password.
  </Card>

  <Card title="No Photos After Sync" icon="images" href="/dashboard-guide/troubleshooting/no-photos-after-sync">
    Sync completes but you don't see new photos in the event.
  </Card>

  <Card title="Publishing Failed" icon="circle-xmark" href="/dashboard-guide/troubleshooting/go-live-failed">
    Publish fails or the Publish button is disabled.
  </Card>

  <Card title="Rotation Issues" icon="rotate" href="/dashboard-guide/troubleshooting/rotation-issues">
    Publish mentions rotation or AI Image Analysis.
  </Card>

  <Card title="Search Not Working" icon="magnifying-glass" href="/dashboard-guide/troubleshooting/search-not-working">
    Participants can't find photos using bib, name, or selfie search.
  </Card>

  <Card title="Credits & Processing" icon="coins" href="/dashboard-guide/troubleshooting/credits-blocking-processing">
    Processing pauses, or you see a low-credits message.
  </Card>
</CardGroup>

## Still Stuck?

<Note>
  If you contact [support@9pic.ai](mailto:support@9pic.ai), include your organisation name and event ID (both visible in the dashboard) plus a screenshot of the error.
</Note>