> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Team

> Invite teammates, review access, resend invitations, copy invite links, and remove members.

## Overview

The Team page lets admins invite people to an organisation without sharing passwords. Each teammate gets their own 9Pic account and their own access record.

<Info>
  Team access is organisation-specific. If you manage more than one organisation, make sure the correct one is selected in the sidebar before inviting or removing anyone.
</Info>

<Frame caption="Team member list">
  <img src="https://assets.9pic.ai/docs/dashboard-guide/team/team-list.webp" alt="Team page showing the Invite Team Member button and a members table with docs@9pic.ai as an active admin" />
</Frame>

## Roles

| Role      | What they can do                                                                                      |
| :-------- | :---------------------------------------------------------------------------------------------------- |
| **Admin** | Invite team members, resend invites, copy invite links, remove members, and manage team access.       |
| **User**  | Work in the organisation, view and manage events, and use event workflows. Cannot manage team access. |

Only admins see the **Invite Team Member** button and the member management actions in the table.

## Invite a Team Member

The invite dialog checks the email address first, then shows the right next step based on what it finds.

<Steps>
  <Step title="Open Team">
    Click **Team** in the sidebar or from the dashboard home page.
  </Step>

  <Step title="Click Invite Team Member">
    Click **Invite Team Member** in the top right of the Team page.
  </Step>

  <Step title="Enter the email address">
    Type the teammate's email address. Press **Tab** or click outside the field so 9Pic can check the email. A small loader appears while the check runs.
  </Step>

  <Step title="Review what 9Pic finds">
    The dialog reacts to the result:

    * **New email** — a confirmation message appears and you can pick a role and send the invitation. The teammate sets their name and password when they accept.
    * **Already has a 9Pic account elsewhere** — a card appears with the role picker and a **Send invitation to join my organisation** button. They still receive an invite they must accept.
    * **Already a member of this organisation** — an info alert tells you no new invite is needed.
    * **Pending invitation** — an alert tells you to resend the invitation from the team list (see below).
  </Step>

  <Step title="Choose the role">
    Select **User** (can view and manage events) or **Admin** (can manage team members) from the role dropdown.
  </Step>

  <Step title="Send the invite">
    Click **Send Invitation** (or **Send invitation to join my organisation** for existing users). A success toast appears and the dialog closes.
  </Step>
</Steps>

<Note>
  Names are no longer collected in the invite form. New users set their first and last name when they accept the invitation.
</Note>

## Invitation Statuses

The Team table shows each member's email, name, role, status, last login, details, and available actions.

| Status       | Meaning                                                    |
| :----------- | :--------------------------------------------------------- |
| **Pending**  | The invite has been sent but not yet accepted.             |
| **Active**   | The person has accepted and can access the organisation.   |
| **Inactive** | The account is not currently active for this organisation. |

Click the details button on a member row to open a side panel with their first name, last name, email, status, date joined, and last login. For pending invites, the panel also shows invite metadata: emails sent, resend count, last sent time, who invited them, and confirmation time when accepted.

## Resend or Copy an Invite

Admins can help pending invitees from the **Actions** column on the member row.

* **Copy Link** copies the invite URL to your clipboard. If your browser denies clipboard access, the dashboard shows the link in a toast so you can copy it manually.
* **Resend** sends the invitation email again.
* Resend is limited to **3 attempts** per invite. After the third attempt the row shows **Max resends** and you should use **Copy Link** or contact support.

<Tip>
  If a teammate cannot find the invite email, ask them to check spam or junk first. Then use **Copy Link** for the fastest fix.
</Tip>

## Remove a Member

<Steps>
  <Step title="Find the member">
    Open the Team page and find the person in the table.
  </Step>

  <Step title="Click the remove button">
    Click the trash icon in the **Actions** column for that row.
  </Step>

  <Step title="Confirm removal">
    Read the confirmation message and click **Remove**.
  </Step>
</Steps>

<Warning>
  Removing a member immediately removes their access to that organisation's events and data. You **cannot remove yourself** from the Actions column — ask another admin or contact 9Pic support if you need to leave an organisation.
</Warning>

## Common Questions

<AccordionGroup>
  <Accordion title="Why can I not see Invite Team Member?">
    You are probably not an admin for the selected organisation. Ask an organisation admin to invite you, or contact 9Pic support if you believe this is wrong.
  </Accordion>

  <Accordion title="Can someone have different roles in different organisations?">
    Yes. When you invite an existing 9Pic user, the role you pick applies only to your organisation. Their role in other organisations is independent.
  </Accordion>

  <Accordion title="What happens when the email is already a member?">
    The invite dialog shows an info alert saying the user is already a member, and no new invitation is sent.
  </Accordion>

  <Accordion title="Can I change a role after inviting someone?">
    The current Team page does not provide a role-edit button. To change a role, remove the member and invite them again with the new role, or contact 9Pic support.
  </Accordion>

  <Accordion title="The teammate's invite has expired or hit the resend limit. What now?">
    Use **Copy Link** to share the invite URL directly with the teammate. If the link no longer works, contact 9Pic support.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Account" icon="user" href="/dashboard-guide/profile">
    Manage your own account menu and profile.
  </Card>

  <Card title="Contact Support" icon="life-ring" href="/dashboard-guide/contact-support">
    Get help with pending invites or access changes.
  </Card>
</CardGroup>