> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Account

> Open your account menu, manage your profile, and sign out safely.

## Overview

Your 9Pic account is opened from two places in the dashboard:

* The **account menu** at the bottom of the sidebar (your avatar, name, and email).
* The **Profile** card on the dashboard home page, which opens the same profile window.

Clicking **Profile** in either place opens a secure profile window on top of the dashboard. That window is managed by the sign-in system 9Pic uses, so the exact fields available depend on how your account was set up.

<Frame caption="Sidebar account menu">
  <img src="https://assets.9pic.ai/docs/dashboard-guide/profile/account-menu.webp" alt="Sidebar account menu open for docs@9pic.ai with Profile and Log out menu items" />
</Frame>

## Open Your Profile

<Steps>
  <Step title="Open the dashboard">
    Log in to [admin.9pic.ai](https://admin.9pic.ai).
  </Step>

  <Step title="Find your account menu">
    Look at the bottom of the sidebar for your avatar, name, or email.
  </Step>

  <Step title="Open the menu">
    Click your account area to open the dropdown menu.
  </Step>

  <Step title="Click Profile">
    Click **Profile**. A profile window opens on top of the dashboard.
  </Step>
</Steps>

You can also open **Profile** from the dashboard home page. The home page shows an account card titled **Profile** with the description "Update your name, email, and password." Click the card and the same profile window opens.

<Frame caption="Profile account card">
  <img src="https://assets.9pic.ai/docs/dashboard-guide/profile/profile-card.webp" alt="Dashboard home page showing the Profile account card for updating name, email, and password" />
</Frame>

## What the Profile Window Shows

The profile window is the secure account view from the sign-in system 9Pic uses. Common things you can do there:

* Review your name and email.
* Update your password.
* Manage connected sign-in methods if your account has them.

The exact set of options depends on how your account was created and the sign-in methods enabled for it.

<Note>
  The profile window is **not** a normal dashboard page. It opens as a window on top of the dashboard. Close it to return to the page you were on.
</Note>

## Sign Out

<Steps>
  <Step title="Open the account menu">
    Click your avatar, name, or email at the bottom of the sidebar.
  </Step>

  <Step title="Click Log out">
    Click **Log out**. The dashboard signs you out of your 9Pic session.
  </Step>
</Steps>

<Tip>
  Sign out when you are using a shared laptop or a device at an event venue.
</Tip>

## Email and Password Help

If you cannot access your account:

* Use the recovery option on the login page if you forgot your password.
* Ask an admin in your organisation to confirm that your team invite is still active.
* Contact 9Pic support if your email address needs to be changed.

<Note>
  Your login email identifies your 9Pic account. If your email needs to change, contact [support@9pic.ai](mailto:support@9pic.ai) so the team can help avoid duplicate access issues.
</Note>

## Common Questions

<AccordionGroup>
  <Accordion title="Where is the Profile page?">
    Profile opens from the account menu at the bottom of the sidebar, or from the **Profile** card on the dashboard home page. It appears as a secure profile window rather than a normal dashboard page.
  </Accordion>

  <Accordion title="Can my team share one login?">
    No. Invite each teammate from the [Team](/dashboard-guide/team) page instead. Separate logins are safer and make it easier to manage access.
  </Accordion>

  <Accordion title="Why do I only see my email in the sidebar?">
    If a display name is not set on your account, the dashboard shows the first part of your email address as the name. You can set or update a display name from the profile window.
  </Accordion>

  <Accordion title="What if Log out does not work?">
    Refresh the page and try again. If it still does not log you out, clear your browser cookies for `admin.9pic.ai` and reload.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Team" icon="users" href="/dashboard-guide/team">
    Invite teammates and manage organisation access.
  </Card>

  <Card title="Contact Support" icon="life-ring" href="/dashboard-guide/contact-support">
    Get help with login, email, or account access issues.
  </Card>
</CardGroup>