> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Download & Delete

> Download original photos and permanently remove photos from an event.

## Overview

The **Download & Delete** tab holds two high-impact tools side by side: **Download Original Photos** and **Delete Photos**. Use them carefully — deletion is permanent.

<Frame caption="Download & Delete tab">
  <img src="https://assets.9pic.ai/docs/dashboard-guide/photos/download-delete-tab.webp" alt="Download and Delete tab showing Download Original Photos and Delete Photos cards side by side" />
</Frame>

## Download Original Photos

This tool downloads the **high-quality original** files for a participant as a ZIP.

<Warning>
  Original downloads only work when **Store Original Memories** is enabled for the event. If it isn't, the card shows a message that the organiser has not enabled original photo storage. Store Original Memories is an Enterprise option — see [Create an event](/dashboard-guide/events/create).
</Warning>

<Steps>
  <Step title="Pick a download method">
    Choose **Download by BIB Number** or **Download by Selfie UUID**.
  </Step>

  <Step title="Enter the identifier">
    Type the bib number (for example, `123`) or the selfie UUID from the gallery.
  </Step>

  <Step title="Download">
    Click **Download Original Photos**. 9Pic fetches the photo URLs, downloads them (three at a time for speed), and packages them into a `{'<bib-or-uuid>'}.zip` file.
  </Step>
</Steps>

<Note>
  Only large, original-quality photos are included in the ZIP. The progress bar shows fetching, downloading, and zipping stages while the download runs.
</Note>

## Delete Photos

The **Delete Photos** tool permanently removes photos from the event and 9Pic's servers.

| Deletion method | Use it when                                                        |
| --------------- | ------------------------------------------------------------------ |
| **BIB Number**  | You want to remove every photo tagged with a bib number            |
| **Selfie UUID** | You want to remove photos matched to a specific selfie search UUID |
| **Photo URL**   | You have direct links to the exact photos to remove                |

<Steps>
  <Step title="Open the deletion dialog">
    Click the **Delete Photos** button on the card.
  </Step>

  <Step title="Choose a method and paste identifiers">
    Pick **BIB Number**, **Selfie UUID**, or **Photo URL**, then enter the value(s). Double-check before continuing.
  </Step>

  <Step title="Confirm">
    Confirm the warning to delete. The photos are removed immediately.
  </Step>
</Steps>

<Warning>
  Deleting photos is **irreversible** — removed photos cannot be recovered. Always re-check your identifiers before confirming.
</Warning>

## Common Questions

<AccordionGroup>
  <Accordion title="The Download card says originals aren't available.">
    The event doesn't have **Store Original Memories** enabled. It's an Enterprise option set when creating or editing the event; enabling it later may require re-processing.
  </Accordion>

  <Accordion title="“BIB not found” when downloading or deleting.">
    Confirm the bib exists for this event and is typed exactly as tagged. For deletion, you can also switch to the Photo URL method and paste exact links.
  </Accordion>

  <Accordion title="Can I undo a deletion?">
    No. Deletion is permanent. If you're unsure, download the originals first (when available) before deleting.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Photo Overview" icon="images" href="/dashboard-guide/photos/overview">
    Sources, sync, processing, and publishing.
  </Card>

  <Card title="Manual Tagging" icon="tag" href="/dashboard-guide/photos/manual-tagging">
    Fix bibs the pipeline missed and add context tags.
  </Card>
</CardGroup>