> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign In to the Dashboard

> Sign in with Clerk, switch organisations, and confirm you landed in the right workspace.

## Overview

9Pic uses **Clerk** for sign-in. One account can belong to more than one organisation, so after signing in you may need to switch organisations to land in the right workspace.

<Note>
  Each team member should have their own account. Avoid sharing passwords between staff — it makes audit logs and team management harder later on.
</Note>

## How to Sign In

<Steps>
  <Step title="Open the dashboard">
    Go to [admin.9pic.ai](https://admin.9pic.ai). If you are not signed in, you will be sent to the login page automatically.
  </Step>

  <Step title="Sign in with Clerk">
    Enter your email and password in the Clerk sign-in card. If your organisation uses social login (Google, Microsoft, etc.) those buttons appear above the email field.
  </Step>

  <Step title="Verify if prompted">
    Clerk may ask for a one-time email code or your second factor (authenticator app). Complete it to continue.
  </Step>

  <Step title="Land on the dashboard home">
    After sign-in you arrive on the dashboard home with **Quick Access** cards: **Create New Event**, **Event List**, **Docs**, and (for new accounts) **Setup Guide**.
  </Step>
</Steps>

<Frame caption="9Pic sign-in page">
  <img src="https://assets.9pic.ai/docs/dashboard-guide/getting-started/sign-in-page.webp" alt="9Pic sign-in page showing the Clerk card with Google and email sign-in options" />
</Frame>

## Switch Organisation (If You Belong to More Than One)

If your account is attached to multiple organisations, the dashboard auto-selects the last one you used. To switch:

<Steps>
  <Step title="Open the organisation switcher">
    Click the organisation name in the top bar. A searchable list of every organisation you can access opens.
  </Step>

  <Step title="Search or pick">
    Type part of the organisation name or its numeric ID, then click the row you want.
  </Step>

  <Step title="The dashboard reloads in that workspace">
    The sidebar, events list, credits, and settings now reflect the selected organisation. Your choice is remembered between sessions.
  </Step>
</Steps>

<Frame caption="Organisation switcher">
  <img src="https://assets.9pic.ai/docs/dashboard-guide/getting-started/organisation-switcher.webp" alt="Organisation switcher showing the search field, the current Documentation 9Pic.ai organisation, and custom ID input" />
</Frame>

## What "Signed In Correctly" Looks Like

You are in the right place when you see all four of these:

| Where                 | What you should see                                                    |
| --------------------- | ---------------------------------------------------------------------- |
| Top bar               | Your selected organisation name with its numeric ID in parentheses     |
| Sidebar               | **Events** as the first item, plus **Team**, **Credits**, **Settings** |
| Main area             | A **Quick Access** section with **Create New Event** as the first card |
| Footer of the sidebar | Your name and avatar (from Clerk) at the bottom                        |

If any of those is missing or shows a different organisation, open the switcher and pick the correct one.

## Sign-In Problems

<AccordionGroup>
  <Accordion title="I forgot my password.">
    On the Clerk sign-in card, click **Forgot password?** and follow the email-based reset flow. Clerk sends a reset link to the email address on your account.
  </Accordion>

  <Accordion title="My email is not recognised.">
    You may not be invited to any organisation yet. Ask an admin on your team to add you from **Team** in the dashboard sidebar.
  </Accordion>

  <Accordion title="I signed in but I see a different organisation than expected.">
    Use the organisation switcher in the top bar. The dashboard remembers your last choice per browser, so if you switched accounts elsewhere the stored preference may be wrong.
  </Accordion>

  <Accordion title="I get sent back to the login page after signing in.">
    This usually means your session expired or third-party cookies are blocked. Sign in again, and if the issue persists, enable cookies for `admin.9pic.ai` and Clerk.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Dashboard tour" icon="compass" href="/dashboard-guide/getting-started/dashboard-tour">
    Learn the sidebar, Quick Access cards, Recent Events, and the Setup Wizard widget.
  </Card>

  <Card title="Create your first event" icon="flag-checkered" href="/dashboard-guide/getting-started/first-event">
    The 90-second happy path from sign-in to a live event link.
  </Card>
</CardGroup>

<Note>
  Still stuck? Email [support@9pic.ai](mailto:support@9pic.ai) with the email address on your account and the organisation name you are trying to reach.
</Note>