> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Credits

> Check your credit balance, buy credits, manage billing details, review payments, and check your subscription.

## Overview

Credits are used for photo processing operations in your organisation. The Credits area shows your available balance, recent usage, payment records, billing details, and subscription status.

<Info>
  Credits belong to the selected organisation, not to a single event. If you manage more than one organisation, check that the correct organisation is selected in the sidebar before purchasing or reviewing credits.
</Info>

<Frame caption="Credits dashboard">
  <img src="https://assets.9pic.ai/docs/dashboard-guide/credits/credits-balance.webp" alt="Credits page top showing the Trial plan badge, Credits, Billing and Transactions, and Subscription tabs, plus the Available Credits card" />
</Frame>

## The Credits Area

The Credits area has **three sub-tabs**:

| Tab                        | URL                     | What it covers                                                    |
| :------------------------- | :---------------------- | :---------------------------------------------------------------- |
| **Credits**                | `/credits`              | Balance, monthly usage summary, credit usage and purchase tables. |
| **Billing & Transactions** | `/credits/billing`      | Billing details, payment history, invoice downloads.              |
| **Subscription**           | `/credits/subscription` | Current plan label, expiry date, plan status.                     |

The **Purchase Credits** flow opens at `/credits/purchase` and is described below.

You can click **Credits** in the sidebar to land on the Credits tab, or click **Add Credit** / **Upgrade** in the sidebar to go directly to the purchase flow.

***

## Credits Tab

The **Credits** tab is the main overview page. From top to bottom you'll see:

* **Available Credits** — your current balance.
* **Cost per Credit** — only shown when pricing is configured for your organisation (the dashboard shows the value when `cost_per_credit` is set and greater than zero). Click **Show** to reveal it and **Hide** to mask it again.
* **Purchase Credits** — opens the purchase flow.
* **Billing & Transactions** — opens the Billing & Transactions tab.
* **Monthly Usage Summary** — credit usage for the current month and the previous three months. The numbers come from the backend monthly aggregation when available, with a client-side fallback that sums usage transactions per month.
* **Credit Usage** — usage transactions (negative deltas). Columns include the transaction type badge, the credit change, event name (linked to the event when present), event ID, user email (or **System**), and date.
* **Purchase History** — credit additions (positive deltas) such as purchases, free credits, admin grants, or refunds.

<Note>
  The **Add Credits** button shown next to Available Credits is for **9Pic staff only**. Customers should use **Purchase Credits** to buy credits or update a subscription.
</Note>

### Transaction Types

The transaction type badge on each row is one of:

| Type             | When it appears                                                                                                                                                                      |
| :--------------- | :----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Usage**        | Credits were spent on a processing operation. The label is replaced by **Photo Processing** for `event_photo_indexing` usage or **AI Image Rotation** for `ai_image_rotation` usage. |
| **Purchase**     | Credits were bought through the purchase flow.                                                                                                                                       |
| **Admin Grant**  | 9Pic staff manually added credits to your organisation.                                                                                                                              |
| **Free Credits** | Credits granted as part of a trial or promotion.                                                                                                                                     |
| **Refund**       | Credits were reversed after a refund.                                                                                                                                                |

A small info icon next to the badge opens a **Transaction Details** popover with description, payment ID, gateway, order ID, plan, and amount when those fields are present on the transaction.

<Frame caption="Credit Usage transaction details">
  <img src="https://assets.9pic.ai/docs/dashboard-guide/credits/credit-usage-popover.webp" alt="Credit Usage table showing a Photo Processing row, transaction details popover, event link, user email, and transaction date" />
</Frame>

### Cross-link

<Card title="Fair Usage Policy" icon="scale-balanced" href="/dashboard-guide/fair-usage-policy">
  How 9Pic applies usage limits to credits and photo processing. Read this before buying large credit packs.
</Card>

***

## Buy Credits or Upgrade

The purchase flow opens at `/credits/purchase` and is a **four-step wizard**: **Plan → Credits → Review → Payment**.

<Steps>
  <Step title="Click Purchase Credits">
    On the Credits tab, click **Purchase Credits**. The wizard opens.
  </Step>

  <Step title="Choose a plan">
    Pick one of the plan options below. The options shown depend on whether your organisation already has a subscription.
  </Step>

  <Step title="Choose credits or amount">
    For credit purchases, enter the number of credits. For pay-as-you-go credit purchases the minimum is **1,000 credits**. Pro subscription purchases allow **0 additional credits** if you only need the included plan credits.
  </Step>

  <Step title="Review the order">
    Check the plan, credit quantity, cost per credit, taxes, and total amount.
  </Step>

  <Step title="Accept the Refund Policy">
    Tick the **Refund Policy** checkbox. The link points at [9pic.ai/refund-policy](https://9pic.ai/refund-policy/). The payment button stays disabled until you accept.
  </Step>

  <Step title="Complete payment">
    Pay through Razorpay or PayGlocal depending on your currency and account setup. The dashboard shows the order summary again on the payment step.
  </Step>
</Steps>

### Plan Options

| Option               | Use it for                                                                                                                                                     |
| :------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Pro Subscription** | Annual subscription that includes credits. Shown when your organisation is **not** already subscribed.                                                         |
| **Add Credits**      | Buy credits without changing your plan. Shown to already-subscribed organisations and as the credit-only option to others.                                     |
| **Custom Payment**   | Record a payment without adding credits or changing the subscription. Use only when instructed by the 9Pic team.                                               |
| **Enterprise**       | Custom pricing for large organisations. The option is disabled inline and opens the [contact page](https://9pic.ai/contact/) instead of a self-serve checkout. |

<Tip>
  If you pay in INR, the order summary applies GST at **18%**. The final review step shows the full amount before payment.
</Tip>

<Frame caption="Purchase plan step">
  <img src="https://assets.9pic.ai/docs/dashboard-guide/credits/purchase-plan-step.webp" alt="Purchase Credits wizard Plan step showing Pay As You Go, Pro Subscription, Custom Payment, and Enterprise plan cards" />
</Frame>

***

## Billing & Transactions Tab

Open **Credits → Billing & Transactions** to manage invoice details and review payment history.

### Billing Details

<Steps>
  <Step title="Open Billing & Transactions">
    Click the **Billing & Transactions** tab.
  </Step>

  <Step title="Add or edit billing details">
    Click **Add Billing Details** or **Edit** on the existing card.
  </Step>

  <Step title="Enter business details">
    Enter the company or business name, billing email, address, phone, and tax details. Add a shipping address if it differs from the billing address.
  </Step>

  <Step title="Save and sync">
    Click **Save & Sync**. The dashboard asks for confirmation before saving.
  </Step>
</Steps>

<Warning>
  If you see **Billing country not configured** at the top of the Billing & Transactions page, open [Settings → Domain & Region](/dashboard-guide/settings/domain) and set your country first. Billing details cannot be saved until the country is configured.
</Warning>

For Indian billing the editor supports **GSTIN** entry. A valid GSTIN can auto-set the state and fetch company details when available. Indian pincodes must be **6 digits**.

### Payment Transactions and Invoices

The Billing & Transactions page lists payment records with payment ID, status, gateway, amount, date, and actions.

| Status        | Meaning                                |
| :------------ | :------------------------------------- |
| **Completed** | Payment was confirmed.                 |
| **Pending**   | Payment is still being checked.        |
| **Failed**    | Payment did not complete.              |
| **Abandoned** | Checkout was opened but not completed. |

Available actions depend on the payment row:

| Action                | When it appears                                                       |
| :-------------------- | :-------------------------------------------------------------------- |
| **Details**           | Always — opens a side sheet with the full payment record.             |
| **Recheck**           | Pending or abandoned payments — re-checks the gateway.                |
| **Invoice**           | Completed payments with an invoice ready — downloads the invoice PDF. |
| **Configure Billing** | Invoice generation is waiting for billing details.                    |
| **Generate Invoice**  | Invoice is waiting to be generated for the first time.                |
| **Retry Invoice**     | A previous invoice attempt failed.                                    |

<Note>
  Invoice generation may take a short time after payment. If the invoice is still generating, wait a moment and check again.
</Note>

***

## Subscription Tab

Open **Credits → Subscription** to review your current plan and expiry date.

### Plan Labels

| Label             | What it means                                                                                      |
| :---------------- | :------------------------------------------------------------------------------------------------- |
| **Trial**         | Free trial with limited credits to explore 9Pic. Upgrade anytime to unlock public events and more. |
| **Pro**           | Annual subscription with custom domain, 9Pic Certify, race videos, and priority support.           |
| **Enterprise**    | Custom plan with dedicated support and SLAs.                                                       |
| **Pay As You Go** | Flexible usage-based pricing with no commitment.                                                   |

### Expiry Date

The Subscription card shows the expiry date when one is set. The dashboard adds badges based on how close it is:

* **Expired** — the expiry date has passed.
* **Expires in N day(s)** — there are **30 or fewer days** until expiry.
* Otherwise, a plain "N days remaining" line.

If your plan has no fixed expiry, the card shows **No expiry date set**.

<Info>
  Plan type and subscription dates are managed by the 9Pic team. Email [support@9pic.ai](mailto:support@9pic.ai) for upgrades, renewals, or plan corrections.
</Info>

***

## Common Questions

<AccordionGroup>
  <Accordion title="What uses credits?">
    Credits are spent on photo processing operations. The Credit Usage table shows each entry, with the related event linked when an event is available.
  </Accordion>

  <Accordion title="Why do I not see the cost per credit?">
    The Cost per Credit row only appears when pricing is configured for your organisation. If it is not visible, contact 9Pic support for pricing details.
  </Accordion>

  <Accordion title="Why is my invoice missing?">
    Add billing details first, then use **Generate Invoice** or **Retry Invoice** on the payment row if the action is shown. If you only see **Configure Billing**, fill in the billing details before trying again.
  </Accordion>

  <Accordion title="What should I do if a payment stays Pending?">
    Open **Billing & Transactions** and click **Recheck** on the payment row. If the status still does not update, contact 9Pic support with the payment ID.
  </Accordion>

  <Accordion title="Can I buy fewer than 1,000 credits?">
    Pay-as-you-go credit purchases require a minimum of **1,000 credits**. Pro subscription purchases allow 0 additional credits if you only need the included plan credits.
  </Accordion>

  <Accordion title="Where do I see how many credits each event used?">
    The **Credit Usage** table on the Credits tab lists each usage entry with the event name and event ID when available. Click the event name to open the event.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Fair Usage Policy" icon="scale-balanced" href="/dashboard-guide/fair-usage-policy">
    Read the limits that apply to credits and photo processing.
  </Card>

  <Card title="Domain & Region" icon="globe" href="/dashboard-guide/settings/domain">
    Set your country before saving billing details.
  </Card>

  <Card title="Contact Support" icon="life-ring" href="/dashboard-guide/contact-support">
    Get help with credits, billing, invoices, payments, or plan changes.
  </Card>
</CardGroup>