> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Reach 9Pic support by email, book an enterprise demo, or open the full documentation.

## Overview

The **Contact Support** page in the dashboard collects all the ways to reach 9Pic into a single place. It has three cards: **Email Support**, **Enterprise Demo**, and **Documentation**.

<Frame caption="Contact Support cards">
  <img src="https://assets.9pic.ai/docs/dashboard-guide/contact-support/contact-support-cards.webp" alt="Contact Support page showing Email Support, Enterprise Demo, and Documentation cards side by side" />
</Frame>

## Open Contact Support

<Steps>
  <Step title="Open the dashboard">
    Log in to [admin.9pic.ai](https://admin.9pic.ai).
  </Step>

  <Step title="Click Contact Support">
    Click **Contact Support** in the sidebar.
  </Step>

  <Step title="Pick a card">
    Choose **Email Support**, **Enterprise Demo**, or **Documentation** based on what you need.
  </Step>
</Steps>

## Email Support

Email [support@9pic.ai](mailto:support@9pic.ai) for any help with the dashboard, events, payments, or your account. The in-app card promises a reply within **24 hours**.

<Tip>
  Speed up the reply by including:

  * Your organisation name as shown in the sidebar.
  * The event name or event ID, if your question is about a specific event.
  * The payment ID if you are asking about a payment, refund, or invoice.
  * The teammate's email if you are asking about access.
  * A short description of what you expected and what actually happened.
</Tip>

## Enterprise Demo

If you are evaluating 9Pic for a large organisation, click **Book Demo Call** on the Enterprise Demo card. The button opens [cal.com/arghya/9pic-ai](https://cal.com/arghya/9pic-ai) in a new tab so you can pick a time slot.

Use the demo call for:

* Enterprise pricing and plan upgrades.
* Custom workflows for very large events.
* Onboarding for a new team or organisation.

## Documentation

The **Open Docs** button opens [docs.9pic.ai](https://docs.9pic.ai/) in a new tab. The documentation site covers dashboard guides, trial guides, and reference material that you can search at any time.

## Common Questions

<AccordionGroup>
  <Accordion title="Which email address should I write to?">
    Use [support@9pic.ai](mailto:support@9pic.ai). Personal email addresses of 9Pic team members are not monitored as support inboxes.
  </Accordion>

  <Accordion title="When should I book a demo call instead of emailing?">
    Book a demo call when you want a live walkthrough, enterprise pricing, or onboarding for a new organisation. For all other questions, email is usually faster.
  </Accordion>

  <Accordion title="Where is Contact Support in the dashboard?">
    It is in the sidebar. The same page is also linked from the **Need Help?** card on the dashboard home.
  </Accordion>

  <Accordion title="How soon will I get a reply?">
    The in-app card states a reply within **24 hours**. Reply times can vary based on volume and timezone.
  </Accordion>
</AccordionGroup>

## Related Guides

<CardGroup cols={2}>
  <Card title="Credits" icon="coins" href="/dashboard-guide/credits">
    Check balances, payments, and invoices before contacting support.
  </Card>

  <Card title="Team" icon="users" href="/dashboard-guide/team">
    Manage invites, roles, and access for your organisation.
  </Card>
</CardGroup>