> ## Documentation Index
> Fetch the complete documentation index at: https://docs.9pic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix Connection Issues

> Solve sign-in problems, missing 9Pic AI tools, expired connections and access errors in your AI assistant.

## Overview

Most connection problems come from the server address, an expired sign-in, or signing in with a different account from the one you use in the dashboard. Work through the problem that matches what you see.

## Problems and Fixes

> **No sign-in page opens, or no 9Pic AI tools appear**
>
> 1. Check the address is exactly `https://mcp.9pic.ai/mcp`, including `/mcp` at the end.
> 2. Remove the connector and add it again.
> 3. Make sure you chose sign-in (OAuth) and not an API key or custom header.
> 4. In Claude and some other apps, check that 9Pic AI is switched on for the current chat.

> **The assistant says no 9Pic account is linked**
>
> You signed in with an account that is not a 9Pic dashboard account. Disconnect, reconnect and sign in with the same account you use at [admin.9pic.ai](https://admin.9pic.ai). If you do not have one yet, [create an account](https://admin.9pic.ai/sign-up) first.

> **The assistant cannot see an organisation**
>
> You can only reach organisations where you are an active team member. If you were invited, accept the invitation in the dashboard first. Ask an admin of that organisation to check your role on the [Team](https://docs.9pic.ai/dashboard-guide/team.md) page.

> **The assistant asks me to reconnect and grant permissions**
>
> Your connection is missing a permission the action needs, for example analytics. Disconnect 9Pic AI, connect again and approve every permission on the 9Pic sign-in page.

> **My connection expired**
>
> Reconnect 9Pic AI from your assistant's connector settings and sign in again. In Claude Code run `/mcp`, in Codex run `codex mcp login 9pic-ai`, and in Gemini CLI run `/mcp auth 9pic-ai`.

> **Processing was refused because of credits**
>
> The organisation does not have enough credits for the number of photos. Ask for a smaller preview, or add credits in the dashboard. See [Credits](https://docs.9pic.ai/dashboard-guide/credits.md). The assistant cannot buy credits for you.

> **Analytics are empty or partial**
>
> Engagement analytics need the Pro plan or above, and some dates may not have data yet. The assistant reports unavailable dates instead of showing zero.

> **An import or processing job looks stuck**
>
> Ask the assistant to check the job status. Large imports and processing jobs run in the background and can take a while. You can also follow progress on the event's Photos page in the dashboard.

> **My app says it could not register a client**
>
> 9Pic AI accepts apps that identify themselves with a client metadata document. Dynamic client registration is not offered. Update your app to its latest version, and if it still fails, contact support with the app name and version.

> **Opening the address in a browser shows an error**
>
> That is expected. `https://mcp.9pic.ai/mcp` only answers AI apps.

## Still Stuck?

Email [support@9pic.ai](mailto:support@9pic.ai) with:

* The assistant you use (for example ChatGPT, Claude or Grok) and its version
* The time of the request, with your time zone
* What you asked and what the assistant replied

Never send your password or a screenshot that shows sign-in codes.

> **[AI Assistants (MCP)](https://docs.9pic.ai/dashboard-guide/ai-assistants.md)**
>
> Setup steps for every supported assistant.

> **[Tools and Safeguards](https://docs.9pic.ai/dashboard-guide/ai-assistants/tools.md)**
>
> What each tool does and when the assistant asks first.


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